topic Plus Net billing error- why so slow to rectify?? in Plusnet Feedback

Plus Net billing error- why so slow to rectify??

Gel — Sun, 22 Mar 2015 21:07:18 GMT

Question #100650279 - Your Feedback < Back

S****** ******s - CSC Analyst
2:18pm, Tuesday 10 Mar 2015
Dear Mr xxxx,
Thank you for contacting us recently.
I am passing this ticket to my colleagues to refund this overcharge for you.
Internal
Chat:4300316140
Refund required:£30
Invoice:most recent bill
Reason: Discount agreed in cot chat was applied for 12 months not 24.
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No indication as to when Plus Net issuing corrective credit for their billing c*** up

Re: Plus Net billing error- why so slow to rectify??

Chris — Mon, 23 Mar 2015 09:26:04 GMT

Unfortunately we can't refund until the direct debit clears on our side, so the ticket was placed on hold to allow this to happen.
I've just sorted the refund out.

Re: Plus Net billing error- why so slow to rectify??

Gel — Mon, 23 Mar 2015 13:05:13 GMT