topic Re: Call waiting times - remarkable improvement if correct in Plusnet Feedback

Call waiting times - remarkable improvement if correct

Oldjim — Sat, 14 Feb 2015 18:25:52 GMT

http://portal.plus.net/supportpages.html?a=212

Re: Call waiting times - remarkable improvement if correct

Townman — Sat, 14 Feb 2015 19:06:09 GMT

OJ,
Not sure if you are being serious or funny - zero calls at 18:30 on a Saturday evening - its about as likely as me winning the lottery tonight - better go get a ticket!
K

Re: Call waiting times - remarkable improvement if correct

Oldjim — Sat, 14 Feb 2015 21:11:44 GMT

I wasn't but it does look odd
I wonder if the switchboard has gone down

Re: Call waiting times - remarkable improvement if correct

tijara33 — Sat, 14 Feb 2015 21:16:16 GMT

I've called PN twice over the last 2 days & both calls were answered well within 10 minutes. I've also used the chat facility without a problem. Things are definitely looking up. This forum is an example; customers posting new problems are a rare event, compared with a few months ago.

Re: Call waiting times - remarkable improvement if correct

Empirical — Sat, 14 Feb 2015 21:55:02 GMT

I called customer options team the other day in the afternoon and got through immediately (got great service as well). Of course this might be a priority so when I remembered that I wanted to get rid of the answer service on my line and dialed the normal customer service number I had a cup of tea ready and settled in for a long wait.
Was answered within 60 seconds. And my query wa dealt with quick ad efficiently.

Re: Call waiting times - remarkable improvement if correct

Mayfly — Sun, 15 Feb 2015 08:00:11 GMT

I called 4 time in one week in the middle of January and all calls were answered within 3-4 minutes.
and my ticket was answered within 1hr the other day.

Re: Call waiting times - remarkable improvement if correct

Strat — Sun, 15 Feb 2015 09:12:54 GMT

Maybe the Leeds call centre is now fully online.

Re: Call waiting times - remarkable improvement if correct

rongtw — Sun, 15 Feb 2015 14:01:31 GMT

maybe PN customers decided it was a waste of time trying to ring , because of long wait times

Re: Call waiting times - remarkable improvement if correct

tijara33 — Sun, 15 Feb 2015 18:03:49 GMT

Incorrect supposition!
dick:quote

Re: Call waiting times - remarkable improvement if correct

tony8436 — Sun, 15 Feb 2015 21:04:02 GMT

Quote from: rongtw
maybe PN customers decided it was a waste of time trying to ring , because of long wait times

Actually it is a correct supposition. I have given up with the call centres due to 45+ minute waits only to find that the person on the other end of the line doesn't have a clue.

Re: Call waiting times - remarkable improvement if correct

gswindale — Sun, 15 Feb 2015 21:26:29 GMT

Looking at it now; there are 0.61 calls waiting.
Not sure how you can have .61 of a phone call???

Re: Call waiting times - remarkable improvement if correct

Oldjim — Sun, 15 Feb 2015 21:30:13 GMT

because the calls waiting is an average of the last 15 minutes as that is how frequently they update the page I believe

Re: Call waiting times - remarkable improvement if correct

tony8436 — Sun, 15 Feb 2015 21:36:12 GMT

0.61 calls waiting? I've been on hold for 15 minutes so far.

Re: Call waiting times - remarkable improvement if correct

tony8436 — Sun, 15 Feb 2015 21:48:03 GMT

It's getting better, only 20 minutes on hold today. Still no use once they answered though.

Re: Call waiting times - remarkable improvement if correct

rongtw — Sun, 15 Feb 2015 22:53:20 GMT

I posted in Jest , but i may have been somewhat correct .
How accurate is the graph ? or is it not showing correct info

Re: Call waiting times - remarkable improvement if correct

tony8436 — Sun, 15 Feb 2015 23:03:08 GMT

Maybe those that get through straight away call during the day when the rest of us are at work. Silly us for having jobs.

Re: Call waiting times - remarkable improvement if correct

chrcoluk — Sun, 15 Feb 2015 23:25:33 GMT

now what about ticket waiting times?

Re: Call waiting times - remarkable improvement if correct

tony8436 — Sun, 15 Feb 2015 23:28:35 GMT

Over 2 months and still not sorted.

Re: Call waiting times - remarkable improvement if correct

MattyC — Mon, 16 Feb 2015 10:01:10 GMT

@tony8436 - Did your issue get sorted in the end? Your account is associated with an older username.