topic Re: Another cashback offer in Plusnet Feedback

Another cashback offer

boacon — Sat, 14 Feb 2015 09:07:36 GMT

I can't believe that at a time when there are still seemingly a lot of customers waiting for their cashback or evoucher that PN are offering yet another cashback offer. Wouldn't it be best to sort out the first mess before starting another ? I really hope they didn't use the same 3rd party company that are dealing with the Amazon debacle.

Re: Another cashback offer

Mayfly — Sun, 15 Feb 2015 08:03:55 GMT

I changed my mother over to PN mid January with a cash back offer, I received the email to click within 5 days and told 2 weeks ago it will be posted out on the 16th - perhaps things have already changed.

Re: Another cashback offer

boacon — Sun, 15 Feb 2015 14:08:19 GMT

Quote from: Mayfly
I changed my mother over to PN mid January with a cash back offer, I received the email to click within 5 days and told 2 weeks ago it will be posted out on the 16th - perhaps things have already changed.

Wow, you really seem to be one of the lucky ones. It has been one excuse after the other, promises, guarantees, escalations. I especially loved it when they confirm the correct email address and then send it for the second time to the wrong one. Lol

Re: Another cashback offer

All4One — Mon, 16 Feb 2015 06:59:37 GMT

I agreed a new deal over the phone, cashback offered, received within minutes and filled out.

Re: Another cashback offer

boacon — Mon, 16 Feb 2015 08:35:59 GMT

Well it does sound as though they have sorted themselves out, it's just a shame that they couldn't have sorted those of us still waiting since December first.

Re: Another cashback offer

MattyC — Mon, 16 Feb 2015 10:14:49 GMT

There has been a big uptake in participation for the offers. It's similar to the engineer appointments in my opinion. They get a lot of it right, but you hear more often about what they get wrong.
@boacon - Hopefully your will be sorted soon. Your case isn't like the others by the looks of it.

Re: Another cashback offer

Mayfly — Fri, 20 Feb 2015 07:49:54 GMT

OK PN don't let me down - every thing has gone smoothly so far.
I was told by email my mothers cheque would in the post on Monday 16th but nothing received so far.
Can you check it was sent please?
I administer her account.

Re: Another cashback offer

Townman — Fri, 20 Feb 2015 09:25:37 GMT

Unless you are "authorised" on her account, PlusNET are likely to play the DPA card here!

Re: Another cashback offer

Mayfly — Fri, 20 Feb 2015 12:57:51 GMT

I am authorised.

Re: Another cashback offer

catelliott — Fri, 20 Feb 2015 15:32:56 GMT

Hi Mayfly,
Can you PM me the account username and I'll look into this for you?

Re: Another cashback offer

Mayfly — Wed, 25 Feb 2015 13:29:08 GMT

Thank you cheque received.and it was dated 10th

Re: Another cashback offer

boacon — Wed, 25 Feb 2015 18:47:56 GMT

Well more than 8 weeks later I am still waiting for the initial email then have to wait again for the evoucher. I have never known a company make something so simple so difficult.

Re: Another cashback offer

Chris — Wed, 04 Mar 2015 13:56:58 GMT

Boacon,
I'm just creating a ticket on your account now with a resolution to this for you.