https://community.plus.net/t5/Plusnet-Feedback/Open-Letter-to-Paul-Summers-Where-is-MY-mothers-cashback-too/m-p/1202357#M57819 This is actually taking longer than I expected to investigate. I've raised a ticket on the account so that I can get to the bottom of it for you. Fri, 13 Feb 2015 15:42:24 GMT plusnettony 2015-02-13T15:42:24Z https://community.plus.net/t5/Plusnet-Feedback/Open-Letter-to-Paul-Summers-Where-is-MY-mothers-cashback-too/m-p/1202355#M57817 Dear Mr Summers<BR />My name is Jamie Owens and for 10 years I used your service @ my last residence with service that I always found quite good, as the few issues that did arise over that time, were handled quite satisfactorily.<BR />Which is why in November last year I convinced my mother Eileen Owens, who is 82 years old,&nbsp; to change to your service, especially as you were in the midst of you £70 cutback offer ...<BR />The actual technical side was a smooth transition, sadly the the attempts to retrieve the money far from so, and still a long way off even starting the process.<BR />So far I have called 4 TIMES &amp; asked someone online about this &amp; we STILL haven't had the email to even START this process, also despite my assumption that I had been given administrator privileges(due to my mothers age etc) EACH time I call, it seems that instructions seems to have got lost in translation too<BR />All this and you guys have the audacity to send me a customer service questionnaire (really bad timing)<BR />This is now becoming a farce of epic proportions, and while I am sure I am locked into a certain amount of time, should this NOT be resolved, we will not just 'run out the clock' on this account and move my mum somewhere else, I will have to look elsewhere for my accounts and my new residence I will be moving into shortly.<BR />Please feel free to contact me @ any of the contact details you have attached to my mothers account (am sure you can look it up)<BR />and should I not hear from you I will be bitterly disappointed.<BR />Kind Regards<BR />Jamie Owens Fri, 06 Feb 2015 18:10:47 GMT https://community.plus.net/t5/Plusnet-Feedback/Open-Letter-to-Paul-Summers-Where-is-MY-mothers-cashback-too/m-p/1202355#M57817 eileenowens 2015-02-06T18:10:47Z https://community.plus.net/t5/Plusnet-Feedback/Open-Letter-to-Paul-Summers-Where-is-MY-mothers-cashback-too/m-p/1202356#M57818 I'm really sorry to hear of the problems you've experienced, as well as the delays in getting back to you here (I'm not sure why the post was missed).<BR />Anyway, I'm researching it now and hope to have an update for you shortly. Fri, 13 Feb 2015 14:30:41 GMT https://community.plus.net/t5/Plusnet-Feedback/Open-Letter-to-Paul-Summers-Where-is-MY-mothers-cashback-too/m-p/1202356#M57818 plusnettony 2015-02-13T14:30:41Z https://community.plus.net/t5/Plusnet-Feedback/Open-Letter-to-Paul-Summers-Where-is-MY-mothers-cashback-too/m-p/1202357#M57819 This is actually taking longer than I expected to investigate. I've raised a ticket on the account so that I can get to the bottom of it for you. Fri, 13 Feb 2015 15:42:24 GMT https://community.plus.net/t5/Plusnet-Feedback/Open-Letter-to-Paul-Summers-Where-is-MY-mothers-cashback-too/m-p/1202357#M57819 plusnettony 2015-02-13T15:42:24Z