https://community.plus.net/t5/Plusnet-Feedback/No-wait-time/m-p/1196345#M57631 My last 4 calls made at different times throught the week have been answered immediately Tue, 27 Jan 2015 17:29:08 GMT Mayfly 2015-01-27T17:29:08Z https://community.plus.net/t5/Plusnet-Feedback/No-wait-time/m-p/1196343#M57629 Just phoned Support, call went straight through, no hold time. Didn't get to listen to any music ;). Tue, 27 Jan 2015 14:50:32 GMT https://community.plus.net/t5/Plusnet-Feedback/No-wait-time/m-p/1196343#M57629 Razorback 2015-01-27T14:50:32Z https://community.plus.net/t5/Plusnet-Feedback/No-wait-time/m-p/1196344#M57630 Wrong number? <span class="lia-unicode-emoji" title=":winking_face:">😉</span> Tue, 27 Jan 2015 16:46:05 GMT https://community.plus.net/t5/Plusnet-Feedback/No-wait-time/m-p/1196344#M57630 MJN 2015-01-27T16:46:05Z https://community.plus.net/t5/Plusnet-Feedback/No-wait-time/m-p/1196345#M57631 My last 4 calls made at different times throught the week have been answered immediately Tue, 27 Jan 2015 17:29:08 GMT https://community.plus.net/t5/Plusnet-Feedback/No-wait-time/m-p/1196345#M57631 Mayfly 2015-01-27T17:29:08Z https://community.plus.net/t5/Plusnet-Feedback/No-wait-time/m-p/1196346#M57632 I've noticed less negative feedback over the queue times recently, which is good news. I know our technical support have introduced a few different shift patterns empasising 5:30pm-8pm as a priority, seems like this is helping. <BR />That being said, I'd imagine that it's still subject to when you call in. Wed, 28 Jan 2015 10:10:06 GMT https://community.plus.net/t5/Plusnet-Feedback/No-wait-time/m-p/1196346#M57632 MattyC 2015-01-28T10:10:06Z