https://community.plus.net/t5/Plusnet-Feedback/Help-Assistant/m-p/1194912#M57579 Sorry to hear that it hasn't been changed.<BR />I should be able to get that changed for you now but you'd lose your current discounts .<BR />I'll drop a ticket on your account to explain. Fri, 23 Jan 2015 09:39:11 GMT MatthewWheeler 2015-01-23T09:39:11Z https://community.plus.net/t5/Plusnet-Feedback/Help-Assistant/m-p/1194911#M57578 Hi, I have been with PN for many years and have nothing but praise for them. Always helpful and reliable. However a question was submitted by one of PN's CS staff on my behalf to the accounts dept. This was a week ago. I added a couple of comments at a later date. I did chat on line to chase the event. He told me if further comments are added the question loses its place in the queue. Poor system. Still no response. What is causing the delay ? Fri, 23 Jan 2015 09:00:18 GMT https://community.plus.net/t5/Plusnet-Feedback/Help-Assistant/m-p/1194911#M57578 BB 2015-01-23T09:00:18Z https://community.plus.net/t5/Plusnet-Feedback/Help-Assistant/m-p/1194912#M57579 Sorry to hear that it hasn't been changed.<BR />I should be able to get that changed for you now but you'd lose your current discounts .<BR />I'll drop a ticket on your account to explain. Fri, 23 Jan 2015 09:39:11 GMT https://community.plus.net/t5/Plusnet-Feedback/Help-Assistant/m-p/1194912#M57579 MatthewWheeler 2015-01-23T09:39:11Z https://community.plus.net/t5/Plusnet-Feedback/Help-Assistant/m-p/1194913#M57580 Thanks Mathew, I have replied via help assistant. I can't understand why people keep complaining about PN. <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Fri, 23 Jan 2015 10:23:07 GMT https://community.plus.net/t5/Plusnet-Feedback/Help-Assistant/m-p/1194913#M57580 BB 2015-01-23T10:23:07Z