topic Re: BT Sport activation issues in Plusnet Feedback

BT Sport activation issues

Jester — Wed, 21 Jan 2015 15:17:09 GMT

Hello All
Has anyone else had issues with activating BT Sport?
Mine got activated yesterday BUT only the standard definition channels got activated.
The email from Plusnet I recieved stated that the HD channels should be active on 413 and 414 etc. However, these channels are only standard definition and the HD channels on 426 and 427 aren't active.
I've reported it to Plusnet but they can only "send a ticket" to the appropriate department and it takes 3 working days to get a reply.
Hopefully it'll be sorted in time for the rugby at the weekend.

Re: BT Sport activation issues

MattyC — Wed, 21 Jan 2015 15:21:35 GMT

Hi there,
Are you ok to check it again for me please?

Re: BT Sport activation issues

Jester — Wed, 21 Jan 2015 15:32:05 GMT

Thanks MattyC
It's all sorted and they are working now.
Thanks again.
P.S. Are you able to close the ticket that one of your colleagues started about 30 minutes ago. Cheers

Re: BT Sport activation issues

MattyC — Wed, 21 Jan 2015 15:43:55 GMT

I've already responded to it
We can let it time out after two weeks (useful in case there is any further problems), or I/you can close it now if you like?
Matty

Re: BT Sport activation issues

Jester — Wed, 21 Jan 2015 15:47:42 GMT

Thanks MattyC
I'm sure it'll be fine from here on in so I'm happy if you close it.
Thanks