topic Re: Very disappointed in Plusnet Feedback

Very disappointed

veralady — Mon, 12 Jan 2015 12:44:39 GMT

:)Hi we joined Plusnet at the end on December having seen the comparisons on Martin Lewis, part of the package was £75 cheques for joining have not heard anything is this automatic or do I have to enquire.
Veralady

Re: Cash back

veralady — Mon, 12 Jan 2015 12:49:24 GMT

on joining i was informed that i would be told if:
1.

Re: Cash back

Oldjim — Mon, 12 Jan 2015 12:52:32 GMT

New post merged in - I assume the meaning of which is more obvious

Very disappointed

veralady — Mon, 12 Jan 2015 12:56:54 GMT

When we joined at the end of December we were told we would be notified if our phone number was going to change, we received no communication at all. When an engineer turned up out of the blue, 2 weeks early the card he left informed us that our phone number had changed.
Also when will we hear about our cashback please.
Veralady

Re: Cash back

Oldjim — Mon, 12 Jan 2015 13:01:13 GMT

Another post merged in - Please stop starting new topics so the staff have a chance to reply to your problems

Re: Very disappointed

MattyC — Mon, 12 Jan 2015 17:01:48 GMT

Hi veralady,
I'm sorry to hear of your disappointing experience. I'll send off a chaser for the cashback for you shortly. Are you able to clarify whether this was for the Amazon e-voucher, or for the physical cheque? I am presuming it's the latter, but I want to be sure.
As for the number; did you migrate over to us from Virgin Media? I am aware that we installed a new line at your property. I could have a look into seeing if the old number is available if you like? Let me know if I can be of any help.
Matty

Re: Very disappointed

veralady — Tue, 13 Jan 2015 08:07:14 GMT

Hi Matt is it possible we could still have our old number as it is printed on my husbands vehicle and cards, that would be great
Vera

Re: Very disappointed

MattyC — Tue, 13 Jan 2015 09:46:12 GMT

I had a feeling you'd say that, so I actually placed the order yesterday.
As we are bringing the number over from outside of the BT network, it usually takes a little longer than the standard 24 hours. Nine days to be precise. But the good news is that the order has been accepted and is progressing fine.
I've taken on your account so I'll check back on the 21st to ensure that everything has gone smoothly
Matty

Re: Very disappointed

MattyC — Wed, 21 Jan 2015 11:27:20 GMT

FYI your renumber order should complete today.
I've also updated the ticket internally for you.
Matty