https://community.plus.net/t5/Plusnet-Feedback/Impossible-to-get-through/m-p/1186231#M57087 Its all part of the Plusnet service. lol Tue, 02 Dec 2014 09:58:27 GMT roblatus 2014-12-02T09:58:27Z https://community.plus.net/t5/Plusnet-Feedback/Impossible-to-get-through/m-p/1186229#M57085 Dear Plusnet<BR />I am writing this while placed on hold to get through your customer options team. I was told I need to talk to customer options team to cancel the services. I called the number given by one of the customer services agent for customer options team 0330 123 9197 - was on hold for about 35 mins and when got connected, call dropped off. I called again at waiting to talk to someone so I can cancel the services. <BR />Please explain<BR />1. do you really want me to believe that the wait time for customer options team is more than 35 minutes ?&nbsp; or you don't have such dedicated team<BR />2. I suspect customer options team is answering calls for general queries, which is keeping them busy and genuine customer for cancellations never able to get through<BR />3. There is no callback service though your hold time to get through are sky high<BR />4. Chat option doesn't allow to cancel the services<BR />This is awful and unsustainable for the customer. Please help <BR /><BR /> Mon, 01 Dec 2014 20:06:23 GMT https://community.plus.net/t5/Plusnet-Feedback/Impossible-to-get-through/m-p/1186229#M57085 nehat999 2014-12-01T20:06:23Z https://community.plus.net/t5/Plusnet-Feedback/Impossible-to-get-through/m-p/1186230#M57086 My experience - for what it is worth - is that calling at about 9.30am gets through fairly quickly Mon, 01 Dec 2014 20:07:57 GMT https://community.plus.net/t5/Plusnet-Feedback/Impossible-to-get-through/m-p/1186230#M57086 Oldjim 2014-12-01T20:07:57Z https://community.plus.net/t5/Plusnet-Feedback/Impossible-to-get-through/m-p/1186231#M57087 Its all part of the Plusnet service. lol Tue, 02 Dec 2014 09:58:27 GMT https://community.plus.net/t5/Plusnet-Feedback/Impossible-to-get-through/m-p/1186231#M57087 roblatus 2014-12-02T09:58:27Z https://community.plus.net/t5/Plusnet-Feedback/Impossible-to-get-through/m-p/1186232#M57088 Hi nehat999, <BR />Really sorry about the long wait when trying to get through. <BR />The customer options team are definitely real and don't deal with general queries. <BR />We have separate departments and teams within our contact centres that deal with different queries. <BR />I'd advise trying again if you definitely want to cancel, if you prefer cancellation can also be requested by letter:<BR /><A href="http://www.plus.net/support/service/policies/cancellation.shtml" target="_blank">http://www.plus.net/support/service/policies/cancellation.shtml</A><BR /> Tue, 02 Dec 2014 11:41:14 GMT https://community.plus.net/t5/Plusnet-Feedback/Impossible-to-get-through/m-p/1186232#M57088 adamwalker 2014-12-02T11:41:14Z https://community.plus.net/t5/Plusnet-Feedback/Impossible-to-get-through/m-p/1186233#M57089 <BLOCKQUOTE><TABLE><TBODY><TR><TD>Quote from: nehat999</TD></TR><TR><TD>4. Chat option doesn't allow to cancel the services<BR /></TD></TR></TBODY></TABLE></BLOCKQUOTE><BR />How does one get to the chat option? Tue, 02 Dec 2014 11:42:35 GMT https://community.plus.net/t5/Plusnet-Feedback/Impossible-to-get-through/m-p/1186233#M57089 friendinneed 2014-12-02T11:42:35Z https://community.plus.net/t5/Plusnet-Feedback/Impossible-to-get-through/m-p/1186234#M57090 The chat service is still in "extended" trials, therefore there is no "assertive" link to the service.&nbsp; A link to the chat service becomes visible when navigating the PN user portal when logged in.<BR />At the time of posting the chat service is very busy.<BR />HTH,<BR />Kevin Wed, 03 Dec 2014 17:50:36 GMT https://community.plus.net/t5/Plusnet-Feedback/Impossible-to-get-through/m-p/1186234#M57090 Townman 2014-12-03T17:50:36Z