topic Phone calls incoming - knackered - also ticket handling times in Plusnet Feedback

Phone calls incoming - knackered - also ticket handling times

Oldjim — Sun, 30 Nov 2014 21:37:41 GMT

http://portal.plus.net/supportpages.html?a=212 shows inbound call handling at a steady 5 so I assume it collapsed under the strain
However this is why I posted - is it actually correct and, if so, a big improvement

Re: Phone calls incoming - knackered - also ticket handling times

gofaster — Mon, 01 Dec 2014 09:50:31 GMT

It says (and still does)

Quote
Last updated: November 28, 2014, 9:33 am

So it's probably knackered rather than improved.

Re: Phone calls incoming - knackered - also ticket handling times

plusnettony — Mon, 01 Dec 2014 19:59:18 GMT

Thank you for bringing this to our attention. I've raised it as internal problem id 83850.
Tony