topic Re: Amazon £75 voucher, email to claim not received (Black Friday promotion). in Plusnet Feedback

Amazon £75 voucher, email to claim not received (Black Friday promotion).

arexm — Wed, 07 Jan 2015 10:22:14 GMT

Dear PlusNet representatives.
I signed up for a 'Black Friday' promotion via TopCashback to include a £75 Amazon e-voucher. My service was activated on 15/12/2014.The cashback has been approved for payment but I'm yet to receive the voucher 'claim' email. Your FAQ states "Within 10 working days of your account going live - you'll receive an email sent to the address you provided when you signed up. Open the email and click the link. This link is valid for two months from the date you receive it. You'll then see a confirmation screen" and "Voucher offers – the confirmation screen will show your e-voucher code".
I have not received such an email and am concerned regarding the 45 day claim clause also mentioned in the FAQ's.
Could one of you please arrange for issue of the email ? Many thanks.

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

Chris — Wed, 07 Jan 2015 10:46:29 GMT

I'll escalate this for you internally. Can you PM me with your email address (just to confirm it's correct on our side).

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

omniphobia — Thu, 08 Jan 2015 10:34:07 GMT

Hi Chris,
I signed up to the same deal, and have also not received my Amazon voucher claim email. Any chance you could investigate mine, too?
Cheers,
- Alex.

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

Joshc — Thu, 08 Jan 2015 11:05:53 GMT

Good morning,
@omniphobia
I have had a look at your account and I can see that you have not received any correspondence in regards to the £75 voucher.
I understand how it could be frustrating, waiting. We have had slight delays in getting the vouchers to us!
I have sent a internal request to the correct department for your voucher to be processed to you as quickly as possible.
Thanks

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

omniphobia — Thu, 08 Jan 2015 11:11:48 GMT

Thanks, Joshua - good to know that I haven't just been missed off the list
I'll keep an eye out for the email.

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

LucyH1986 — Fri, 09 Jan 2015 16:12:56 GMT

Hello,
I also have been waiting for this email - can you advise?
Lucy

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

Lizzie — Mon, 12 Jan 2015 10:27:21 GMT

Hi
I too signed up for this offer but have had no information about the promised Amazon vouchers.
I'd be very grateful if you could look into this.
Many thanks.

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

MattyC — Mon, 12 Jan 2015 10:55:23 GMT

Good morning.
I am in the process of querying the cashback for you both now. I'm sorry that the e-voucher hasn't been processed. It sounds a bit obvious but I have to ask the question or I'll get told off; Are you ok to double check that the voucher isn't in your junk email folder?
Thanks,
Matty

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

Lizzie — Mon, 12 Jan 2015 16:15:27 GMT

Hi Matty
Thanks for looking into this.
I've definitely not had anything in my spam folder about this.
Lizzie

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

LucyH1986 — Mon, 12 Jan 2015 16:24:51 GMT

Hello,
Just checked in my junk box and nope no email.
Lucy

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

MattyC — Mon, 12 Jan 2015 16:36:39 GMT

Cheers for clarifying guys (or girls on this occasion).
If you were wondering what the correct process should have been, it's this:

Quote
You sign up, using one of the e-voucher promotional offers.

Once the first service is active, within 10 days, an e-mail will be sent to your e-mail address (the one you signed up with).

You need to open the e-mail and click on the link. This link is valid for 45 days from the date upon which you receive it.

You will be sent an e-mail with the e-voucher within it. From this point, the e-voucher will be valid.

Matty

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

LucyH1986 — Tue, 13 Jan 2015 08:59:55 GMT

Ok thanks for that MattyC but that is all dependent on getting the email in the first place.
Can you let us know when we will get this illusive email please? Admittedly am getting a bit annoyed now - was told the email would arrive yesterday but it has not.

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

arexm — Tue, 13 Jan 2015 16:07:19 GMT

Quote from: Chris
I'll escalate this for you internally. Can you PM me with your email address (just to confirm it's correct on our side).

Hi Chris. I called customer services when starting this thread who advised an internal email had been received advising all advisors that delayed evoucher claim email would be issued on 12th January. If there is a general issue with this promotion, which has been communicated internally, I don't understand the value of individual escalations?
I'm now enquiring if there is a further update as the 12th of January has passed and I have not recieved the email ? I will however PM my email address so you can now escalate as suggested.
Many Thanks

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

MattyC — Tue, 13 Jan 2015 16:16:30 GMT

Chris has made me aware that he's received your PM, so I'll let him respond to this internally if you don't mind.

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

arexm — Wed, 14 Jan 2015 16:29:48 GMT

Hi Matty / Chris,
I received the claim email a few moments ago, clicked the link, immediately received the voucher code email and have successfully validated the code on my amazon account.
Many Thanks

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

MattyC — Wed, 14 Jan 2015 16:33:12 GMT

That's good news. Hopefully they'll all start filtering through tonight.

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

vaikinas30 — Mon, 26 Jan 2015 21:12:27 GMT

at the moment I am very disapointed with this situation... been chasing up plusnet over the phone and in the chat and the answer keeps on being the same over and over again we will look into it... we are gonna escalate this to the correct department... I am acctually tired of loosing my time with this and really dont understand why this is not solved yet it has been more than one and half month and nothing... this is telling me very little about this service and am considering changing provider as I am not used to work like this... I demand an answer as a customer that expects to get what he pays and is promised something... I supose if I dont pay my bill my service will be stoped so why should I be paying if Im not getting what I was promised????

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

mellows23 — Mon, 02 Feb 2015 12:42:13 GMT

Hi There,
I got the initial email where you click the link to 'claim'. But never received the voucher? Can someone look into this for me?
Thanks

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

How1e — Mon, 02 Feb 2015 16:30:45 GMT

Hi guys
I am in the smae boat re the £75 voucher. I have contacted customer support 5 times now since 17 Dec 2014 but still no email? They just keep delaying for some reason. Seems a bit odd.
Anyone able to get this sorted?
Howie

Re: Amazon £75 voucher, email to claim not received (Black Friday promotion).

mellows23 — Wed, 04 Feb 2015 19:07:09 GMT

Hmmm, if they don't get it sorted soon then I'll be ringing up to cancel. I only signed up on the assumption that I'd get the voucher!