https://community.plus.net/t5/Plusnet-Feedback/plusnet-disaster/m-p/1182804#M56752 Hello, <BR />After almost 2 months of ordering Plusnet subscription, I still don't have internet connection. <BR />First the router took 3 attempts to deliver, because of wrong address. I understand it happens, but I had to call at least 6 times, only to find that the address was wrong and was missing house number!&nbsp; <BR />Then, the BT engineer arrived and installed the wall sockets, but did not leave a modem behind. After another 10 calls, 3 missed appointments and loads empty promises, your support engineers told me to await, guess what - another call to schedule another appointment, this time at the end of January. I called last week to confirm an appointment that I even received text message for today, and the support engineers told me it has not been scheduled. <BR />This is unacceptable service and completely voids the contract. I have never seen more inefficient internet service provider, in 21st century, waiting for two months to get internet connection... I can only imagine what it will be once I have plusnet internet connection...<BR />Well done plusnet! Mon, 05 Jan 2015 19:17:23 GMT rashev 2015-01-05T19:17:23Z https://community.plus.net/t5/Plusnet-Feedback/plusnet-disaster/m-p/1182804#M56752 Hello, <BR />After almost 2 months of ordering Plusnet subscription, I still don't have internet connection. <BR />First the router took 3 attempts to deliver, because of wrong address. I understand it happens, but I had to call at least 6 times, only to find that the address was wrong and was missing house number!&nbsp; <BR />Then, the BT engineer arrived and installed the wall sockets, but did not leave a modem behind. After another 10 calls, 3 missed appointments and loads empty promises, your support engineers told me to await, guess what - another call to schedule another appointment, this time at the end of January. I called last week to confirm an appointment that I even received text message for today, and the support engineers told me it has not been scheduled. <BR />This is unacceptable service and completely voids the contract. I have never seen more inefficient internet service provider, in 21st century, waiting for two months to get internet connection... I can only imagine what it will be once I have plusnet internet connection...<BR />Well done plusnet! Mon, 05 Jan 2015 19:17:23 GMT https://community.plus.net/t5/Plusnet-Feedback/plusnet-disaster/m-p/1182804#M56752 rashev 2015-01-05T19:17:23Z https://community.plus.net/t5/Plusnet-Feedback/plusnet-disaster/m-p/1182805#M56753 I'm sorry to learn of your problems.<BR />Am I right in thinking the current problem is that service is installed but you are without modem? <BR />Our priority now is to connect you, then we'll run through the problems experienced.<BR /> Tue, 06 Jan 2015 09:01:40 GMT https://community.plus.net/t5/Plusnet-Feedback/plusnet-disaster/m-p/1182805#M56753 plusnettony 2015-01-06T09:01:40Z