topic cashback issues in Plusnet Feedback

cashback issues

kgmck — Wed, 31 Dec 2014 14:45:33 GMT

I signed up with Plusnet and signed for a package with cashback. The contract stated i would receive the cashback email within 10 days of activation, its now long past that time. I have written numerous emails etc to plusnet customer services, and spent ages with different staff members on the phone. Despite all this i have been offered no reason for their failure to give me the cashback as stated in my contract with them. kgmck

Re: cashback issues

PeterLoftus — Wed, 31 Dec 2014 16:20:37 GMT

Which one of your four posts on the same subject do you want an agent to reply to? You don't make it easy to track your issues to ensure you get best service

Re: cashback issues

Oldjim — Wed, 31 Dec 2014 16:26:35 GMT

Locked - that still leaves two where staff can respond