topic Re: mysterious 123 calls?? in Plusnet Feedback

mysterious 123 calls??

richjenn13 — Tue, 30 Dec 2014 20:15:20 GMT

123 24/12/2014 11:53:43 00:01:00 £0.50
I never call the Speaking Clock, yet discover on my bill a 50p charge for doing so?
Mystery!

Re: mysterious 123 calls??

picbits — Tue, 30 Dec 2014 22:37:01 GMT

It could be an engineer at a cabinet testing a line - they used to call 123 without realising the cost.
If you raise it as a ticket I'm sure one of the billing team will look into it for you

Re: mysterious 123 calls??

AlexD — Wed, 31 Dec 2014 11:00:15 GMT

Hey richjenn13,
Merry Christmas
I've replied to Ticket: 96940276 on your account and resolved this for you. Please let me know if there is anything else I can do to help.
Have a great New Year.
Alex