topic Re: Awesome customer support in Plusnet Feedback

Awesome customer support

heidithompson — Mon, 17 Nov 2014 16:15:38 GMT

Plusnet Customer Services - the guy I just finished speaking to in your Support Team deserves a medal and probably some kind of staff award. Check the logs, I finished the call just after 4pm today.
I rang earlier to ask about cancelling my contract due to slow broadband speeds, and got pretty standard answers from the first guy I spoke to. I rang up again to clarify some of the stuff he said, and the second guy I spoke to was brilliant - he doubled my broadband speed by just changing a few settings, made some excellent recommendations for boosting my signal, dug a bit deeper than the last guy and found out that I may be getting fibre optic in my area in the new year (woohoo!) and even offered some recommendations so that my other half can enjoy playing Fifa without it being so laggy!
Really wish I got the guy's name, because he was a superstar.

Re: Awesome customer support

picbits — Mon, 17 Nov 2014 19:30:04 GMT

Glad to see positive feedback
PN will have logs of when you called and recordings of the call so can give the appropriate CSA a pat on the back

Re: Awesome customer support

adamwalker — Tue, 18 Nov 2014 09:14:36 GMT

Hi there and thanks for the positive feedback,
I can tell from the notes made about the call they really went above and beyond, really good to see! I've forwarded that on to be passed to the agent's line manager asking to give them some well deserved recognition.

Re: Awesome customer support

heidithompson — Tue, 18 Nov 2014 15:23:31 GMT

Thanks, that's great. Good service isn't recognised as often as it should be!
jim:quote

Re: Awesome customer support

expat — Tue, 18 Nov 2014 20:51:36 GMT

This is why I've returned to plusnet, they always(mostly) gave great support