topic Re: How to add 100 mobile minutes in Plusnet Feedback

How to add 100 mobile minutes

Oldjim — Fri, 19 Dec 2014 16:54:14 GMT

This isn't obvious at all
Despite this https://www.plus.net/home-broadband/tariffs/anytime saying that it is available for £3 per month I can't find how to add it

Re: How to add 100 mobile minutes

reserved — Fri, 19 Dec 2014 17:37:18 GMT

Jess doesn't seem to know either

Re: How to add 100 mobile minutes

Townman — Fri, 19 Dec 2014 18:43:53 GMT

IIRC its a ticket job!

Re: How to add 100 mobile minutes

Anonymous — Fri, 19 Dec 2014 18:47:00 GMT

@'Oldjim' - IIRC you have LRS, and that is incompatible with having "100 mobile minutes".
See-
"100 mobile minutes"
"Trapped by Line Rental Saver"

Re: How to add 100 mobile minutes

Oldjim — Fri, 19 Dec 2014 18:52:33 GMT

thanks - I had forgotten that
Isn't it really stupid

Re: How to add 100 mobile minutes

Anonymous — Fri, 19 Dec 2014 19:42:16 GMT

Many things Plusnet do now are really stupid but at the same time would be easy to fix or could be done better.
I used to care and would point out these issues, in the hope something would change.
Unfortunately over the last year or so, Plusnet have stopped listening, so now I don't bother wasting my time.
I'm sure that if they spent a little time fixing the stupid anomalies, that the demands on the support staff would decrease, and customer satisfaction would improve. Instead it feels like they are constantly fire fighting the same old issues, are no longer innovating, and certainly not keeping up with the advances in technology.
As a keen user and builder of computer related technology, I used to be an enthusiastic supporter of Plusnet, but now it depresses me that they seem to have lost the will to improve and move forward. Instead the focus seems to be doing as little as possible, delaying everything to be done later rather than now, reducing costs by removing product features, employing new barely trained support staff who lack any initiative, and they seem to have given up on customer trials and new products.

Re: How to add 100 mobile minutes

Townman — Fri, 19 Dec 2014 19:55:53 GMT

Purleigh,
Sadly with the exception of a few good souls (and we all know their names) that seems to be just too much like the truth.
It is depressing to see what happens when technology companies are driven by bean counters rather than engineers - creativity is lost and greyness prevails. Yes profitability is essential, but all too often the wrong goals drive the wrong behaviour and the whole pack of cards come tumbling down.
There needs to be a clear concerted focus on reducing the necessity to contact support conjoined with delivering the products customers want. It is a year on since the new CEO arrived and the promises that the new call centre would fix the call and ticket wait times. Based on what I see on the forums, it is difficult to discern any improvement. I suspect that the increase in customer numbers (and the difficulties provisioning service) has simply led to the increase support staff being swamped with increased support demands.
I've available for consultation!