topic Re: Plusnet site down! in Plusnet Feedback

Plusnet site down!

goldenfibre — Wed, 12 Nov 2014 08:22:36 GMT

Website is down!

Re: Plusnet site down!

dvorak — Wed, 12 Nov 2014 08:25:07 GMT

Quote
The webpage at http://www.plus.net/?home=hometop has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer.

Re: Plusnet site down!

PeterLoftus — Wed, 12 Nov 2014 08:27:31 GMT

I've had similar just now
But the site worked immediately afterwards

Re: Plusnet site down!

dvorak — Wed, 12 Nov 2014 08:28:34 GMT

it's just the homepage that's a problem, all sub pages seem to work ok.

Re: Plusnet site down!

goldenfibre — Wed, 12 Nov 2014 08:29:12 GMT

Nothing wrong at my end on my pc. The site was down via mobile phone and tablet. It's was down at Plusnet's server problem.

Re: Plusnet site down!

dvorak — Wed, 12 Nov 2014 08:31:13 GMT

nobody said it was?

Re: Plusnet site down!

Chris — Wed, 12 Nov 2014 08:58:56 GMT

We're working on it! I'll update when we can.

Re: Plusnet site down!

jelv — Wed, 12 Nov 2014 09:38:19 GMT

I guess something didn't go to plan!

Quote
Planned Broadband Faults Troubleshooter and Website Maintenance Â– Wed 12th Nov midnight - 7.30am
Portal
Posted on: Tuesday 11 November 2014, 09:04
When's this work happening?
Tomorrow between midnight Â– 7.30am
What does it affect?
Access to our website will be unavailable.
How long will it take?
Approximately 8 hours.
What does the work involve?
We need to make some changes and as a result, our website will be unavailable.
Am I likely to notice the work?
Yes, you won't be able to access our website for the duration of the maintenance window and holding pages will be in place.
Is there anything else I need to know?
Our customer support centre will not have access to BT back-end systems and our internal systems for the majority of the maintenance window. This also means that we will not be able to take any payments during this time.
Kind regards,
Matthew Cassell
Customer Relations

Re: Plusnet site down!

Anotherone — Wed, 12 Nov 2014 09:44:16 GMT

And of course we can all see the Service Status Notice that says it's down

Re: Plusnet site down!

jelv — Wed, 12 Nov 2014 09:55:44 GMT

It's quite probable that the outage has taken away the ability to post service status notices - we've seen that before.

Re: Plusnet site down!

Anotherone — Wed, 12 Nov 2014 10:00:47 GMT

Ah, that's really good. Various sub-pages and support pages work fine, including Service Status, but the system doesn't allow them to post a Service Status, I hope that's not really the case any more.

Re: Plusnet site down!

Anotherone — Wed, 12 Nov 2014 10:03:08 GMT

I see it's up now, with new offers, another silly price cut for those in areas already getting good service

Re: Plusnet site down!

goldenfibre — Wed, 12 Nov 2014 10:03:20 GMT

It's seem fixed now.

Re: Plusnet site down!

goldenfibre — Wed, 12 Nov 2014 10:04:31 GMT

I was surprise free 6 months for 38Meg to be continue but none for 76Meg.

Re: Plusnet site down!

Chris — Wed, 12 Nov 2014 10:11:54 GMT

Hi guys,
The site seems to be back up and working now. Apologies for not posting a service status, simply an oversight on our part.