topic Re: Thanks Plusnet in Plusnet Feedback

Thanks Plusnet

slickchilli — Sat, 26 Sep 2009 12:35:03 GMT

Signed up on Monday on line Friday with no hassel, all for under 6 quid a month plus 28 quid cashback, it don't get better.....
jim:blue excessive smileys removed as per forum rules mod:end

Re: Thanks Plusnet

Sun, 27 Sep 2009 17:11:10 GMT

Glad you are well suited and welcome to the forum.

Re: Thanks Plusnet

Strat — Sun, 27 Sep 2009 17:28:20 GMT

Yes a very warm welcome slickchilli...and don't forget, any problems pop back here.
There are loads of people here to help.

Re: Thanks Plusnet

mrmarkus1981 — Fri, 02 Oct 2009 12:12:12 GMT

Welcome.
Lucky you i referred a friend who signed up on 21st September, supposed to be activated on 28th - fail (BT's fault). Jameseh is on the case for me but for some reason i suspect another failed activation on the 7th Oct.
They have been without broadband for over a week now and boy do i feel stupid saying that in would be a breeze changing providers!

Re: Thanks Plusnet

reserved — Fri, 02 Oct 2009 12:14:45 GMT

Quote from: slickchilli
Signed up on Monday on line Friday with no hassel, all for under 6 quid a month plus 28 quid cashback, it don't get better.....
[Moderator's note by Jim (Oldjim) excessive smileys removed as per forum rules ]

I signed up on Monday to switch from Greenbee to Plusnet and am still waiting for a date for changeover

Re: Thanks Plusnet

James — Fri, 02 Oct 2009 12:16:16 GMT

Dennis - Yours is a bit different as we're moving you from one brand to another.
You should get some news on your ticket before long.

Re: Thanks Plusnet

reserved — Fri, 02 Oct 2009 12:18:12 GMT

Thanks James, I just find it a bit strange that seems to take longer to switch "in-house" than from one ISP to another.

Re: Thanks Plusnet

James — Fri, 02 Oct 2009 12:21:44 GMT

Often (I'm not sure in your case if this is true) we try to do it on your next billing date, so you're not paying what is essentially the same company, twice for the same service.

Re: Thanks Plusnet

reserved — Fri, 02 Oct 2009 12:59:07 GMT

My billing date is 28th of the month so I have missed that:
Greenbee Phone and Broadband charge for the period 28-09-2009 to 27-10-2009 is pending
I think that when I switched from Waitrose to Greenbee I got a refund for my "unused" part of the month.

Re: Thanks Plusnet

reserved — Fri, 02 Oct 2009 13:45:23 GMT

Have just been switched, see my other post

Re: Thanks Plusnet

James — Fri, 02 Oct 2009 13:56:39 GMT

Great
Nice use of tags too

Re: Thanks Plusnet

reserved — Fri, 02 Oct 2009 13:59:40 GMT

I'm a fast learner - will have forgotten by tomorrow though
Will I get a (partial) refund of this months Greenbee charges which are pending?

Re: Thanks Plusnet

James — Fri, 02 Oct 2009 14:05:57 GMT

Yep - Let me know when the payment has completed and I'll sort it out for you.

Re: Thanks Plusnet

reserved — Mon, 05 Oct 2009 12:01:03 GMT

Thanks James, will do.
It's still showing as pending (invoice 17628631) in my Greenbee account although the money was taken from my bank account last week.

Re: Thanks Plusnet

James — Mon, 05 Oct 2009 12:17:38 GMT

Thanks Dennis.
I suspect that it's just waiting for the payment to be shown as taken on our side, which I'd expect to be in the next 24 hours or so.

Re: Thanks Plusnet

reserved — Wed, 07 Oct 2009 07:00:19 GMT

Still showing "pending" James.
Is it waiting for my phone to be switched over which I hope is imminent.

Re: Thanks Plusnet

James — Wed, 07 Oct 2009 07:54:45 GMT

I imagine it would help if I looked at your Greenbee account rather than the Plusnet one
I'll get someone to check it once those slackers in finance decide to start work.

Re: Thanks Plusnet

reserved — Wed, 07 Oct 2009 08:04:49 GMT

Thanks James

Re: Thanks Plusnet

reserved — Wed, 07 Oct 2009 11:29:08 GMT

Quote from: Jameseh
I'll get someone to check it once those slackers in finance decide to start work.

Are they having a lie-in today?

Re: Thanks Plusnet

James — Wed, 07 Oct 2009 12:03:44 GMT

Sorry Dennis - Meant to reply earlier.
Our DD file didn't run yesterday (it's the one that confirms payments and so-on).
Finace believe that your payment should be marked as received in the next 24 hours.