topic Re: Another well done in Plusnet Feedback

Another well done

tmcwhisky — Sat, 13 Dec 2014 20:16:46 GMT

Reported a noisy line on the afternoon of Thursday 11th December via the ticket system. Ticket answered several hours later identifying a fault with battery contacts and the matter had been passed to Openreach with a resolution by the following Monday 23:59hrs . Lo and behold Openreach attended early next morning after checking I was in. The nice chap from Openreach explained that the fault had been repaired but on checking my line it was still noisy. He then spent the next 3 hours tracing and repairing an underground fault in a chamber. Line is now noise free.
Well done to all concerned.
tmcwhisky

Re: Another well done

picbits — Sun, 14 Dec 2014 10:00:42 GMT

Great to see a customer taking the time to report positive feedback

Re: Another well done

Townman — Sun, 14 Dec 2014 10:54:05 GMT

Hi tmcWhisky,
Two positive BTOR experiences in a month - great news.
Has the fix on your phone line delivered any improvement on your FTTC?
Kevin

Re: Another well done

picbits — Sun, 14 Dec 2014 11:16:37 GMT

It appears BTOR have pulled out all the stops this month !

Re: Another well done

tmcwhisky — Sun, 14 Dec 2014 19:11:19 GMT

Hi Townman
The noise on the line did not appear to affect the FTTC - I have been running around 37/38 download and 17/18 upload since I joined Plusnet on the 40/20 package. The repair has not improved my speeds with which I am more than happy with unless you tell me otherwise. I am approximately 50m from the cabinet. As I said I am quite happy with my speeds.
tmcwhisky.

Re: Another well done

Chris — Mon, 15 Dec 2014 10:41:46 GMT

Hi there,
Many thanks for the positive feedback, it's always nice to hear the good stories.