https://community.plus.net/t5/Plusnet-Feedback/great-customer-service/m-p/1169050#M55805 so, my internet and phone line disappeared around 5pm on Monday night<BR />with no phone line I couldn't contact plus.net (not too inclined to spend time on hold on a mobile)<BR />I asked my sister to report the fault - within 1/2 an hour she told me the the fault had been accepted, was "not within my house" and would be fixed by 12pm on Weds<BR />Today (Weds) the OR guy contacted me and said he was investigating, a couple of hours later he was busy reconnecting about 1/2 my neighbourhood!<BR />It turned out some numpty had cut right through the main cable cutting off at least 20 properties - the OR guy thinks it was deliberate!<BR />anyway - I am pleased that my fault could be reported by someone on my behalf and that such a major issue was still resolved within the time-frame initially suggested Wed, 10 Dec 2014 19:04:52 GMT joncooper 2014-12-10T19:04:52Z https://community.plus.net/t5/Plusnet-Feedback/great-customer-service/m-p/1169050#M55805 so, my internet and phone line disappeared around 5pm on Monday night<BR />with no phone line I couldn't contact plus.net (not too inclined to spend time on hold on a mobile)<BR />I asked my sister to report the fault - within 1/2 an hour she told me the the fault had been accepted, was "not within my house" and would be fixed by 12pm on Weds<BR />Today (Weds) the OR guy contacted me and said he was investigating, a couple of hours later he was busy reconnecting about 1/2 my neighbourhood!<BR />It turned out some numpty had cut right through the main cable cutting off at least 20 properties - the OR guy thinks it was deliberate!<BR />anyway - I am pleased that my fault could be reported by someone on my behalf and that such a major issue was still resolved within the time-frame initially suggested Wed, 10 Dec 2014 19:04:52 GMT https://community.plus.net/t5/Plusnet-Feedback/great-customer-service/m-p/1169050#M55805 joncooper 2014-12-10T19:04:52Z https://community.plus.net/t5/Plusnet-Feedback/great-customer-service/m-p/1169051#M55806 Hi there, <BR />Thanks for the positive feedback. It's always nice to hear when things go well. Thu, 11 Dec 2014 12:08:26 GMT https://community.plus.net/t5/Plusnet-Feedback/great-customer-service/m-p/1169051#M55806 Chris 2014-12-11T12:08:26Z