topic Re: Plusnet phone support in Plusnet Feedback

Plusnet phone support

Steevo — Fri, 26 Sep 2014 14:54:37 GMT

What is happening? Phoone lines to call PN are awful quality currently. Why is this? CS rep i spoke to confirmed there was a problem at PN end.

Re: Plusnet phone support

adamwalker — Fri, 26 Sep 2014 15:37:37 GMT

Hi Steevo.
We're not actually aware of any current problems with the phone system although you may notice we had some problems causing some calls to be dropped which was closed yesterday: http://usertools.plus.net/status/archive/1411635838.htm
What was the problem exactly? i.e was there noise on the line/was the call quiet etc.
I'll try and find a recording of your call to see if I can spot any issues.

Re: Plusnet phone support

Steevo — Fri, 26 Sep 2014 15:51:50 GMT

Thanks Adam, much appreciated.

Re: Plusnet phone support

Townman — Fri, 26 Sep 2014 16:09:33 GMT

Were these calls on Steevo's land line - the one which trashes the DSL session on inbound calls?
Could that be impacting call quality?

Re: Plusnet phone support

Steevo — Fri, 26 Sep 2014 16:14:36 GMT

You have a very good memory Townman!!
But no, for fear of creating more problems I'm steering away from using the landline as much as possible so made the call from the mobile.
Thank you for your input all the same, it's nice to have a friendly face!