topic What the heck is going on with webmail? in Plusnet Feedback

What the heck is going on with webmail?

warbleeder — Fri, 31 Oct 2014 12:03:24 GMT

for the last week when ever i click send i get erro message (Failed to send message)
i can be sat here tring for a good 10 minutes at times
and its not down to my machine or connection because aswell as having the issue at home i had it in the council offices

Re: What the heck is going on with webmail?

Acassim — Fri, 31 Oct 2014 12:31:11 GMT

Sorry to hear you're seeing issues with this Warbleeder.
I've just tested this internally and haven't managed to be able to replicate an error message in Firefox 32.0 or Google Chrome 38.0.2.
Can you confirm the exact error you were seeing along with the browsers and possibly the versions being used so we can attempt to test it?

Re: What the heck is going on with webmail?

jelv — Fri, 31 Oct 2014 12:59:37 GMT

It's more likely to be an issue with the message you are trying to send - have you double checked the recipients etc?
Have you tried a test message to someone else?

Re: What the heck is going on with webmail?

warbleeder — Fri, 31 Oct 2014 13:44:52 GMT

its lastest firefox and no the email adress im tring to send email to works fine...when i first posted this i tried to send it 10 times and it failed ... i had to delete the message and start a fresh (copied and pasted email address from previous)
and lastest firefox
and the exact erro was (failed to send message)

Re: What the heck is going on with webmail?

plusnettony — Fri, 31 Oct 2014 18:30:03 GMT

Hi,
Our of interest which webmail server are you using?
Does the problem occur with both? You can find them here and the old one here
Tony

Re: What the heck is going on with webmail?

warbleeder — Sat, 01 Nov 2014 10:30:56 GMT

itas webmail im using

Re: What the heck is going on with webmail?

jelv — Sat, 01 Nov 2014 11:07:29 GMT

Both the links Tony gave are webmail! They are different versions with different interfaces - the second one is what you get when you click basic webmail on the normal login.
He wants you to tell us what happens on each version which may give a pointer to what is going wrong.