topic Re: Faulty route in Plusnet Feedback

Faulty route

JohnCT — Mon, 27 Oct 2014 14:13:58 GMT

I had problems with the original router I was sent. I now have the replacement that worked fine immediately on plugging it in. Does the old one have to be returned? I tried asking Jess but just got an nonsensical irrelevant answer.

Re: Faulty route

Oldjim — Mon, 27 Oct 2014 14:19:03 GMT

If they didn't send a return bag then you do nothing until they do

Re: Faulty route

MattyC — Mon, 27 Oct 2014 17:29:01 GMT

Hi JohnCT.
I'll send you a bag out shortly. You don't have to send it back, but if you do we'll dispose of it as per these regulations
Matty

Re: Faulty route

JohnCT — Tue, 28 Oct 2014 08:02:59 GMT

Hi Matty thanks for that. However do not bother as Sharon B informed me that it does not have to be returned I have disposed of it.

Re: Faulty route

MattyC — Tue, 28 Oct 2014 15:37:30 GMT

Ah, in that case I'd dispose of the bag as well
Sorry

Re: Faulty route

JohnCT — Tue, 28 Oct 2014 16:28:29 GMT

I trust that you are not referring to Sharon. she is lovely!

Re: Faulty route

SharonBrown — Tue, 28 Oct 2014 16:58:50 GMT

Thank you for leaping to my rescue JohnCT.... Matty and I are neighbours and I suspect he would have enjoyed the peace and quiet if I was disposed of too

Re: Faulty route

MattyC — Tue, 28 Oct 2014 17:03:18 GMT

I think I'll put my earphones back in now....