topic Re: I'll have an App Please Bob! in Plusnet Feedback

I'll have an App Please Bob!

Ado16 — Mon, 27 Oct 2014 13:38:15 GMT

The Independently produced phone app "PlusLimit" seems to have died a death - and I'm once again astonished at Plusnet's lack of enthusiasm for producing one. A few enquiries over the years have produced limp "We have no plans for one" responses. Why? Are they that expensive? Odd to believe but sometimes the ability to check how your service is doing - quickly - on your phone - is a lot quicker than firing up the Computer to do it?
So please Plusnet! Think again!

Re: I'll have an App Please Bob!

Oldjim — Mon, 27 Oct 2014 13:55:09 GMT

A simple question
Given that al the present products are unlimited why bother when there must be more urgent things which need fixing

Re: I'll have an App Please Bob!

w23 — Mon, 27 Oct 2014 14:24:52 GMT

Also possibly worth saying, VMBU can be viewed in the browser of pretty much any smartphone, I believe this was pretty much all the functionality of the PlusLimit app (though viewing in a browser on a small screen isn't ideal it's certainly do-able).

Re: I'll have an App Please Bob!

MattyC — Mon, 27 Oct 2014 17:31:57 GMT

It's always been a good suggestion.
I think it's more down to a case of allocating dev resource elsewhere at the moment.
Matty

Re: I'll have an App Please Bob!

Anotherone — Mon, 27 Oct 2014 17:54:06 GMT

Yep, there's lot more urgent things that need fixing (as well as changing)

Re: I'll have an App Please Bob!

Ado16 — Mon, 27 Oct 2014 18:01:17 GMT

Of course, it doesn't just have to be about "Limits". A decent home made app will give you details of your account - and hey! Why not access to this glorious forum too? So we can all "Share the Love" eh?

Re: I'll have an App Please Bob!

MattyC — Mon, 27 Oct 2014 18:02:33 GMT

I don't really know if I'd bother accessing the forums from my phone in honesty.
Sent from my iPhone

Re: I'll have an App Please Bob!

Ado16 — Mon, 27 Oct 2014 18:11:09 GMT

Re: I'll have an App Please Bob!

Anotherone — Mon, 27 Oct 2014 18:13:15 GMT

I have accessed them from my basic wap phone

Re: I'll have an App Please Bob!

TORPC — Mon, 27 Oct 2014 18:25:06 GMT

I suppose it can be invaluable to access the forum for support on a smartphone, for when you main internet is down, & are awaiting a response from CRT on your support thread or if you you want to check the status of your open ticket etc

Re: I'll have an App Please Bob!

ScottStorey — Mon, 27 Oct 2014 18:47:37 GMT

Personally I think rather than an independent app a responsive site design for the member centre would be better in all honesty.
Like how we have for the front page, but the entire site.
Saves having to develop and maintain multiple apps for multiple app stores.

Re: I'll have an App Please Bob!

DaveyH — Mon, 27 Oct 2014 18:48:21 GMT

Quote from: TORPC
I suppose it can be invaluable to access the forum for support on a smartphone, for when you main internet is down, & are awaiting a response from CRT on your support thread or if you you want to check the status of your open ticket etc

None of which requires an app.

Re: I'll have an App Please Bob!

Ado16 — Mon, 27 Oct 2014 18:53:18 GMT

Quote from: Scott
Personally I think rather than an independent app a responsive site design for the member centre would be better in all honesty.
Like how we have for the front page, but the entire site.
Saves having to develop and maintain multiple apps for multiple app stores.

That's fair enough. Always refreshing to use a site that automatically switches to a Mobile sized format. and of course, all you have to do is to bookmark the page to your main screen to access it.
No joke or sarcasm intended - it works well for our Chinese Restaurant!

Re: I'll have an App Please Bob!

PeterLoftus — Mon, 27 Oct 2014 19:00:14 GMT

I've raised the point about a phone friendly website before
I do browse the forums and check details on the website with my smartphone but it certainly strains my eyesight

Re: I'll have an App Please Bob!

TORPC — Mon, 27 Oct 2014 19:15:58 GMT

Quote from: DaveyH

Quote from: TORPC
I suppose it can be invaluable to access the forum for support on a smartphone, for when you main internet is down, & are awaiting a response from CRT on your support thread or if you you want to check the status of your open ticket etc

None of which requires an app.

If there was an app with access to a Basic Trouble Shooting Guide - Prior to contacting, Support / Portal / Member Centre / Ticket pages, it may help some with dexterity sight or verbal problems, in trying to locate the support pages in the 1^st instances
Don't forget there was an Apple App Store ( https://itunes.apple.com/gb/app/plusnet/id404965487?mt=8?WT.mc_id=ec_int_201012_Plus29&link=appstore redirects to http://www.apple.com/uk/itunes/affiliates/download/
& there is one in Google App Store Albeit (Last update 2011) https://play.google.com/store/apps/details?id=t4t.demo.webview
Something basic & simple would suffice
That said
I can not test as it is incompatible with my devices

Re: I'll have an App Please Bob!

Anotherone — Mon, 27 Oct 2014 20:59:56 GMT

Reviews, 1.7* from 106 total. 5* - 12, 4* - 6, 3* - 3, 2* - 4, 1* - 81 votes
Richard Lord - Null points Like many others I cannot log in. Have tried using no less than 3 PN accounts using 2 different devices. Uninstalling to release space for something more useful (like angry/flappy birds)
A Google User - Missed opportunity The app author should get his butt kicked. This is a simple concept and would be useful to plusnet customers including me. BUT, the coding is sooo bad its now removed. I'm not going into any-more detail, it should be removed, rewritten and then released. As is, even though its free, its an insult.
More bad reviews on the page.

Re: I'll have an App Please Bob!

Ado16 — Wed, 29 Oct 2014 00:08:06 GMT

Couldn't even find that one when I looked! (Isn't the Plusnet logo trademarked?)
In other news....Us humble old Essentials Users are hoping for a spiffing special offer from the "Powers that Be" when our contract is up in February. Because websites seem to be more data hungry than ever and our usage has all but doubled daily. (Though letting the Other Half have a Data leaky Android Smartphone of her own seems a bit of a mistake!).

Re: I'll have an App Please Bob!

Doovde — Wed, 29 Oct 2014 21:11:48 GMT

I found it convenient to log in to check usage with this app as I'm not on unlimited it did help a lot to monitor usage & I could see at a glance how much bandwidth each day I had spread over the remainder of the billing period.

Re: I'll have an App Please Bob!

jelv — Wed, 29 Oct 2014 21:37:51 GMT

Quote from: Ado16
In other news....Us humble old Essentials Users are hoping for a spiffing special offer from the "Powers that Be" when our contract is up in February.

You don't have to wait until February! Ring the customer options team immediately and see what they come up with. Your current contract will be cancelled and you'll start a new contract.

Re: I'll have an App Please Bob!

jelv — Wed, 29 Oct 2014 21:43:01 GMT

Looking at VMBU using CTRL+Shift+M in Firefox, 320x480 landscape looks usable. Given that I think there's far more important things for developers to work on.