topic Thanks to customer service guy Robin in Plusnet Feedback

Thanks to customer service guy Robin

andrewoldfield — Fri, 24 Oct 2014 08:06:25 GMT

Excellent service - all sorted now with BT

Re: Thanks to customer service guy Robin

MattyC — Fri, 24 Oct 2014 08:51:37 GMT

Thanks Andrew.
I'll pass on your feedback to Robin. We've been putting messages like this on our TV's round the call centres, certainly likely to be well received
Matty

Re: Thanks to customer service guy Robin

slavo71 — Sat, 25 Oct 2014 12:25:33 GMT

Quote from: MattyC

We've been putting messages like this on our TV's round the call centres, certainly likely to be well received

On the flip side! When I call anyone asking for help or to sort a problem I always try to be as calm and polite as possible, as I always think if I were on the other end of the phone (doing your job) and some moaning <snip> was giving me abuse I'd make a note of it in their users 'notes' section for all to see that way they'd have the heads up when dealing with that person!!!
jim:red word removed in accordance with this Forum Rule mod:end

Re: Thanks to customer service guy Robin

Anonymous — Sat, 25 Oct 2014 12:30:16 GMT

Who's to say they don't do it already. Makes complete sense to me.

Re: Thanks to customer service guy Robin

MattyC — Mon, 27 Oct 2014 17:45:56 GMT

If you're wondering....
If customers are abusive, we might put a flag on the account. But then we also send warnings to the customer in question.
If they're a bit shouty then we don't really do anything.