topic Re: Fibre Installs on a Saturday in Plusnet Feedback

Fibre Installs on a Saturday

hillyfields123 — Fri, 19 Sep 2014 14:29:53 GMT

I've just been made aware that BTOR make engineer appointments for FAULTS on Saturdays.
Is their provision for Fibre installs on Saturday too?
Paul

Re: Fibre Installs on a Saturday

MattyC — Fri, 19 Sep 2014 15:45:56 GMT

It's only common practice for faults unfortunately
It would certainly make my life a lot more easier!

Re: Fibre Installs on a Saturday

hillyfields123 — Sat, 20 Sep 2014 13:23:08 GMT

Well, that sucks
I can imagine the troubles you must have with provisioning appointments only available on weekdays..
Paul

Re: Fibre Installs on a Saturday

MattyC — Mon, 22 Sep 2014 09:11:17 GMT

It really does.
I understand that you have an appointment today though, so let me know how it goes.

Re: Fibre Installs on a Saturday

hillyfields123 — Mon, 22 Sep 2014 12:44:50 GMT

Will do Matty, I left a note on the door with my nobile number and instruction to come back after 15:30.

Re: Fibre Installs on a Saturday

hillyfields123 — Mon, 22 Sep 2014 14:41:17 GMT

Matty,
Okay I'm home, nothing through the door and no text or call either so I presume he'll come later on. (phew) Any way you can check this on your system?
Paul

Re: Fibre Installs on a Saturday

MattyC — Mon, 22 Sep 2014 14:46:17 GMT

No updates yet from our side.
Hold tight.

Re: Fibre Installs on a Saturday

hillyfields123 — Mon, 22 Sep 2014 15:44:38 GMT

Okay Matty, engineer's here and the fibre modem is syncing fine. However my plusnet login details aren't working, any help on this?

Re: Fibre Installs on a Saturday

MattyC — Mon, 22 Sep 2014 15:46:29 GMT

I've just had a look, and I think it's because your profile hadn't been activated (due to the previous appointment).
Are you ok to have another go for me?
Thanks

Re: Fibre Installs on a Saturday

hillyfields123 — Mon, 22 Sep 2014 15:51:57 GMT

Matty you legend it's ALIVE!!
Oh and I've got a question in the support centre that was on hold until my previously proposed install date, could this be looked at too? Question #91687460
Paul

Re: Fibre Installs on a Saturday

MattyC — Mon, 22 Sep 2014 15:59:35 GMT

Quote from: hillyfields123
Matty you legend it's ALIVE!!

Definitely quoting that in the future.....
Ticket 91687460 is going to be there for about a month. It's a reminder for our customer service team to readd your initial signup discounts back on. They have been taken off so that we could give you a month free as a goodwill gesture. I think this was agreed over the phone with JC

Re: Fibre Installs on a Saturday

hillyfields123 — Mon, 22 Sep 2014 16:13:16 GMT

Hahahaaaa bit of banter for the team!
I just said on hold until activation date so I was wondering now that I'm activated does it need to come off hold?