topic Re: Not very impressed in Plusnet Feedback

Not very impressed

reserved — Thu, 23 Oct 2014 08:04:21 GMT

Reported a noisy phone line on 18 Oct. Got a "cut & paste" reply on 20 Oct to which I replied almost immediately.
Still waiting for a response. Ticket 93276103 refers.

Re: Not very impressed

MattyC — Thu, 23 Oct 2014 09:39:02 GMT

Hi reserved,
Thanks for your time this morning, it was a pleasure speaking with you
Sorry for the delayed response, your engineer is booked for Tuesday. All confirmed on 93276103.
Feel free to keep us posted on this thread for an outcome, as I'd like to know what happens.
Matty

Re: Not very impressed

reserved — Thu, 23 Oct 2014 10:18:33 GMT

Thanks for your call Matty and update.
It's just a shame that we have to post on these forums to get tickets updated!

Re: Not very impressed

reserved — Tue, 28 Oct 2014 09:41:52 GMT

Today's the day and I am patiently waiting for Openreach to turn up (8am - 1om slot).

edit: The Openreach engineer arrived at 1120am but unfortunately the fault wasn't apparent.

Re: Not very impressed

LinnPlusnet — Tue, 28 Oct 2014 12:38:06 GMT

Thanks for the update, reserved.
If the engineer didn't find the fault does that mean that the noise has gone or is it still present? If this issue is present at all times I'm confused as to why the engineer couldn't find it

Re: Not very impressed

reserved — Tue, 28 Oct 2014 14:33:57 GMT

Hi Linn
I seemed to clear a day ago! The engineer thought it may be "damp related", we've had a few dry days down south so suppose will have to wait & see.
Will you close the ticket or shall I?
Regards
Dennis

Re: Not very impressed

LinnPlusnet — Tue, 28 Oct 2014 14:43:29 GMT

Glad to hear Dennis!
I've escalated the ticket back to you and it will remain open with you for the next 14 days should any further issues arise you can comment back on the ticket. After 14 days the ticket will close automatically.
Fingers crossed for no further issues!