topic Re: Is there a problem with Auto Login? in Plusnet Feedback

Is there a problem with Auto Login?

NedLudd — Thu, 18 Sep 2014 16:45:19 GMT

Each time I access things like 'Line Rental Saver' and 'View your broadband usage' I am asked to login.
So, having done that, I go to 'Auto Login' and set it up for 1 year. The system then confirms that it has done that.
But, the next time I try to access the above I am asked to login!!!
Is there a problem?

Re: Is there a problem with Auto Login?

Oldjim — Thu, 18 Sep 2014 16:49:08 GMT

Line rental saver always does that but not View my usage
It is controlled by cookies - have you set your browser to remove them when closing

Re: Is there a problem with Auto Login?

NedLudd — Thu, 18 Sep 2014 16:58:18 GMT

Just checked 'Auto Login' and it's lost the setting in the same browser session!!!
Checking the cookie settings right now Jim!

Re: Is there a problem with Auto Login?

Oldjim — Thu, 18 Sep 2014 17:01:03 GMT

if you can't see anything wrong I suggest deleting the Plusnet cookies and starting again

Re: Is there a problem with Auto Login?

Mav — Thu, 18 Sep 2014 17:06:13 GMT

I seem to remember this coming up before and the suggested setting was 2 years which has always worked for me.
I have noticed, though, that if I've logged in on another PC/device the setting appears to get turned off.

Re: Is there a problem with Auto Login?

NedLudd — Thu, 18 Sep 2014 17:09:09 GMT

Just tried 2 years Mav and that appears to have stayed on the system!
Thanks!

Re: Is there a problem with Auto Login?

Mav — Thu, 18 Sep 2014 17:10:55 GMT

Glad it seems to have worked