topic Re: Problem with HTML on [s]Bandwidth[/s] portal pages in Plusnet Feedback

Problem with HTML on [s]Bandwidth[/s] portal pages

Townman — Sun, 19 Oct 2014 10:58:51 GMT

See http://www.plus.net/support/service/network_performance/broadband_bandwidth_usage.shtml
On looking at the page this afternoon, I see "VAT" rendered in the top left hand corner.
Inspection of the HTML code shows spurious text in the HTML source in the <head> section - see line 45

Quote
<script src="/assets/menus.js" type="text/javascript"></script>
<script type="text/javascript" language="javascript" src="/assets/business_custom.js"></script>
<script type="text/javascript" language="javascript" src="/assets/jquery/thickbox/thickbox.js"></script>
VAT
<script type="text/javascript" src="/assets/sifr.js"></script>
<script type="text/javascript" src="/assets/sifr-config.js"></script>
<script type="text/javascript" src="/assets/addthis_widget.js"></script>

Browser is IE11 on Win7 64bit

Kevin

Re: Problem with HTML on Bandwidth page

Anonymous — Sun, 19 Oct 2014 11:34:32 GMT

I can't see it and VAT does not appear in my source view.
Windows 8.1 x64 Waterfox (x64)
--
Mook

Re: Problem with HTML on Bandwidth page

avatastic — Sun, 19 Oct 2014 12:21:31 GMT

I don't see it on the page or in the source.

Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.104 Safari/537.36

Re: Problem with HTML on Bandwidth page

ejs — Sun, 19 Oct 2014 15:36:35 GMT

I expect the problem depends on what kind of account you're logged in with - based on the presence of business_custom.js.

Re: Problem with HTML on Bandwidth page

Townman — Sun, 19 Oct 2014 15:56:31 GMT

ejs,
As every an interesting "take" on the problem... causing me to go back and do some checking!
I can now report that the problem is more widespread that the broadband usage page and is present when NOT logged in. This is the HTML from http://plus.net

Quote
<script type="text/javascript" language="javascript" src="/assets/jquery/latest.js"></script>
<script type="text/javascript" language="javascript" src="/assets/jquery/plugin.cookie.js"></script>
<script type="text/javascript" language="javascript" src="/assets/jquery/member_centre/member_centre.js?refresh=140410"></script>
VAT
<script type="text/javascript" language="javascript" src="/assets/custom.js"></script>
<script type="text/javascript" language="javascript" src="/assets/jquery/thickbox/thickbox.js"></script>
<script type="text/javascript" language="javascript" src="/assets/jquery/liveperson/mtagconfig.js"></script>
<script type="text/javascript" language="javascript" src="/assets/jquery/liveperson/liveperson.js"></script>

On further testing I can advise that this problem is NOT SEEN when LOGGED IN to the member centre.

Quote
<script type="text/javascript" language="javascript" src="/assets/jquery/plugin.cookie.js"></script>
<script type="text/javascript" language="javascript" src="/assets/custom.js?refresh=25092012"></script>
<script type="text/javascript" language="javascript" src="/assets/jquery/member_centre/member_centre.js?refresh=25092012"></script>
<script type="text/javascript" language="javascript" src="/assets/jquery/thickbox/thickbox.js"></script>
<script type="text/javascript" language="javascript" src="/assets/jquery/liveperson/mtagconfig.js"></script>
<script type="text/javascript" language="javascript" src="/assets/jquery/liveperson/liveperson.js"></script>

Kevin

Re: Problem with HTML on [s]Bandwidth[/s] portal pages

MauriceC — Sun, 19 Oct 2014 16:13:25 GMT

Stepping back before @Townman last post.
I don't see VAT rendered on the screen, but I do see it in the source in FF32 and FF33 both on a Widow's XP system. As expected, I see quite a different set of source in IE8 but NO VAT.
It's not critical, but the answer as to Why? and How? could be intriguing.
Maurice

Re: Problem with HTML on [s]Bandwidth[/s] portal pages

ejs — Sun, 19 Oct 2014 16:35:30 GMT

If clearing the browser cache doesn't change anything, perhaps try with all browser add-ons disabled.

Re: Problem with HTML on [s]Bandwidth[/s] portal pages

Townman — Sun, 19 Oct 2014 19:03:55 GMT

@ejs,
Clearing the cache is not overly desirable (impacts other site use) and does not aid identifying the cause of the issue, though I agree it might eliminate the issue for me.

Quote from: MauriceC
It's not critical, but the answer as to Why? and How? could be intriguing.

Agreed, one wonders what functionality is being masked here?
I've run the log on page under IE diagnostics - there are a number of errors and an access forbidden error.
SCRIPT7002: XMLHttpRequest: Network Error 0x80070005, Access is denied.
File: index_nlp.html

Running the BB gateway page under diagnostics, I saw access forbidden on sh21.html in addthis_widget.js

I then ran the page up using PRIVATE browsing and did not see the error.
I now suspect that there is something in cookies for PN portal which the server is not handing correctly. If someone from PN can identify the cookie concerned, I can see about exporting to the development team for inspection.
Kevin

Re: Problem with HTML on [s]Bandwidth[/s] portal pages

ScottStorey — Sun, 19 Oct 2014 22:05:19 GMT

I'm having trouble replicating this myself and I'm not seeing it rendered or in the source.
Unfortunately my VPN appears to be down (i.e. I've clearly forgotten the password) so I'm not able to check with one of our test business accounts.
I have a "volunteer" in mind to investigate if he is not too busy, I'll have a word with him tomorrow.

Re: Problem with HTML on [s]Bandwidth[/s] portal pages

Townman — Mon, 20 Oct 2014 09:03:39 GMT

Hi Scott,
Good to see you back around here.
"Volunteer" you make it sound more like "victim" - I guess this is going to be a code inspection job... "What is done different at this point server side for not logged in access?". Good old fashioned code desk checking - everyone had better be looking busy!
There is the possibility that this is not in the source but has been pulled from the cookie - note (after following Andy's advice) i do not see it in private mode browsing, which I presume means you cannot see any stored cookies?
Kevin

Re: Problem with HTML on Bandwidth page

bobpullen — Mon, 27 Oct 2014 14:19:33 GMT

Quote from: ejs
I expect the problem depends on what kind of account you're logged in with - based on the presence of business_custom.js.

Logged into Kevin's account using IE 11 on a Windows 7 x64 machine and I was unable to replicate the problem, no reference to VAT in the source of this page whatsoever.
Same applies when I'm logged out.

Re: Problem with HTML on [s]Bandwidth[/s] portal pages

Townman — Mon, 27 Oct 2014 14:27:54 GMT

Hi Bob,
Was it you who got "volunteered" by Scott?
I did ask if it could be cookie content related? I still see the issue (just checked) - if someone can tell me the cookie details to look for I can get it and save it, then delete it and see of the "problem" goes away.
Armed with that information and the cookie your devt guys can desk check the code!
Cheers,
Kevin

Re: Problem with HTML on [s]Bandwidth[/s] portal pages

behaviourneeds — Mon, 27 Oct 2014 14:36:37 GMT

I see it also when logged in.
See the attached image.
Thanks
Chris

Re: Problem with HTML on [s]Bandwidth[/s] portal pages

bobpullen — Mon, 27 Oct 2014 14:49:33 GMT

What cookies do you both have that contain 'Plusnet' or 'plus.net' in the file name/content? I only checked briefly after trying to replicate the problem and there were these five. I don't use IE11 so locating the portal specific ones is likely to be much easier for me. I imagine it becomes a little trickier when considering other Plusnet sites under the same domain such as this one.

plusnet.tt.omtrdc.net/m2/plusnet
plus.net/
portal.plus.net/
webstats.plus.net/
www.plus.net/

Re: Problem with HTML on [s]Bandwidth[/s] portal pages

MauriceC — Mon, 27 Oct 2014 14:51:45 GMT

I see the same image as @behaviourneeds
WIN XP Pro 32bit FF 33.0
Maurice

Re: Problem with HTML on [s]Bandwidth[/s] portal pages

behaviourneeds — Mon, 27 Oct 2014 14:54:37 GMT

I still see it in FireFox so here are the cookies from there
www.plus.net FALSE / FALSE sifrFetch true
www.plus.net FALSE / FALSE PHPSESSID fe13730c6efc78b46f1b4d08593392df
portal.plus.net FALSE / FALSE 1572101519 logged_in_ever 1
portal.plus.net FALSE / FALSE 1729781506 WTC 2a914320a09f195b726611b1e62a829e
portal.plus.net FALSE / FALSE PHPSESSID ff6953dfa8d62329e27bd7be738f67e3
.plus.net TRUE / FALSE 1445957518 xtant 1
.plus.net TRUE / FALSE 1445957518 xtan 2-02131613
.plus.net TRUE / FALSE 1445957518 xtvrn $534038$537222$
.plus.net TRUE / FALSE 1430189518 __utmz 120362263.1414421505.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)
.plus.net TRUE / FALSE __utmc 120362263
.plus.net TRUE / FALSE 1414423318 __utmb 120362263.4.10.1414421505
.plus.net TRUE / FALSE 1477493518 __utma 120362263.1172879972.1414421505.1414421505.1414421505.1
.plus.net TRUE / FALSE 1729781518 WT_CUSTOM REFUID=:CMPID=:CMPPATH=:OAID=:OAPATH=:CMPINIT=:PIID=:PIPATH=:CMPREF=
.plus.net TRUE / FALSE 1729781518 WT_FPC id=81.174.165.2-2149234736.30405109:lv=1414421518767:ss=1414421505132
.plus.net TRUE / FALSE 1451520013 plusnet_business true
.plus.net TRUE / FALSE portalcommonsession irmzGaPVoy_lSgLMiiCRwJAB_Enhd2YA1tlEeNH_zGKsu4npm6bWTgMiEqsH8vlyE-BNNADQKoiOPd4j6OEu7fuVFF7ixzMTWfesVZs_1CxXnDdZf6x1ufr480Hvd0a0qY-vDU46_86_xlTH-ky4ANahQq8DretrD7LNIT54SujHupAJq3K7O4wRQn2HDol_RflWBtwrSQuHSXPYeotNPnSPKX4psuN5Iwugm5MmM8qyuiEhL6YH-k52P9CfkdCoOpqc0PXgMNh-TbvaGW3tCBKPff1k-DqMlvVYNUpIJ-ccZK4Fc4wxMhQnNR-0Io_Jm5QxmCwCbExtrWBoE0yD367KQNw1M4Vif79KcB1y1sIEbBurL1yN41wZnRWIosFOAZabA7_OIplaRIIHFgJNWPZFobbX4VZ9
.plus.net TRUE / FALSE 1445957518 auth_realm portal.plus.net
.plus.net TRUE / FALSE 1414422104 __utmt 1
.plus.net TRUE / FALSE pn_session_secret 3c1e1f50501d590a44d07c776c04bfdc
.plus.net TRUE / FALSE pn_session 080160122d15db4707f5658a30b33b05
Not sure if there is any account specific information in those cookies but shout up if I should remove the content of the cookies.

Cheers
Chris

Re: Problem with HTML on [s]Bandwidth[/s] portal pages

Townman — Mon, 27 Oct 2014 15:24:38 GMT

Chris & Maurice,
Thank you for confirming I am not alone having the issue.

Bob,
I do not know if it is relevant, but I have accessed both residential and business accounts on this platform.
I did a search for "plus" in the IE TIF folder and I found I have the following cookies...

Quote from: plus
WT_FPC
id=2491f9c62aea9481cb01408974392567:lv=1408974392567:ss=1408974392567
plus.net/
1600
2991975424
31126681
1555015184
30392435
*
WT_CUSTOM
REFUID=:CMPID=:CMPPATH=:OAID=:OAPATH=:CMPINIT=:PIID=:PIPATH=:CMPREF=
plus.net/
1600
337269760
31126690
1555245197
30392435
*

Quote from: portal
WTC
e1788cbfd2de69ce2afa8986c7139d76
portal.plus.net/
1536
2838823040
31080260
4032641608
30346005
*

Quote from: www
WTC
0e96aed10c7cba0d322c418ca7acaecb
www.plus.net/
1536
322220672
31101768
1538045387
30367513
*

I also have usergroup,plus.net and webstats.plus.net but I doubt they have any relevance.
Kevin

Re: Problem with HTML on [s]Bandwidth[/s] portal pages

Townman — Fri, 07 Nov 2014 10:45:57 GMT

Any progress on this please folks?
Note I see this on both my PC and iPad platforms.

Quote from: Bob
Logged into Kevin's account using IE 11 on a Windows 7 x64 machine and I was unable to replicate the problem, no reference to VAT in the source of this page whatsoever.
Same applies when I'm logged out.

Bob,
For clarity, it appears on portal pages when NOT logged into the portal.
Kevin

Re: Problem with HTML on [s]Bandwidth[/s] portal pages

bobpullen — Fri, 07 Nov 2014 10:56:12 GMT

There's been no progress because we don't know what we're looking for. As previously advised, I am unable to replicate the problem. I'm loathe to hassle our web developers without being able to reliably replicate the issue.

Re: Problem with HTML on [s]Bandwidth[/s] portal pages

Townman — Fri, 07 Nov 2014 11:54:11 GMT

Hi Bob,
Do the differences in <header> code generated between a logged in and not logged in page give a clue? Has a desk walk through of the code been considered? I'm guessing the php stuffs different code into the header depending on ... whatever conditions it detects.
I can now confirm I see the problem on my iPhone too. Each device has been used for residential and business accounts. Next week I hope to build a clean machine. Will do some tests to see if I can 'make' it happen.
Kevin