topic Re: Cancellation fee's , RIP Nan in Plusnet Feedback

Cancellation fee's , RIP Nan

16vmini — Mon, 15 Sep 2014 08:33:36 GMT

hi ,
2 week ago , i arranged plus net to be enabled at my wifes grans flat , they never had internet before ,dont really have bank account , cant deal with DD etc ,
so i just said i would arrange it all , dont worry i said , so i did , made account in my name , with there address / no ...
sadly this weekend she passed away! , council flat , so will be empty very soon etc , asked plus net to cancel , i have a 110 quid cancellation fee to pay .. little gutted.
fact is , i did it in my name , if it was her's that would be fine ... but as i was just trying to be helpfull , i get stung now ... just a warning for anyone thinking of doing this.
regards
Matt

Re: Cancellation fee's , RIP Nan

MattyC — Mon, 15 Sep 2014 10:19:09 GMT

Hi Matt,
That really is awful, I'm really sorry to hear about this.
For the record, I don't recommend signing your name on other people's behalf. However this isn't really the time to lecture you about it.
I will have a look into this for you, and will aim to contact you shortly.
EDIT: I'll send you a PM as I've only been able to catch you on voicemail.

Re: Cancellation fee's , RIP Nan

picbits — Mon, 15 Sep 2014 10:33:49 GMT

Hey Matt - sorry to hear about your Nan Thoughts with you and your family.
I think we know each other from MIG.

Re: Cancellation fee's , RIP Nan

16vmini — Mon, 15 Sep 2014 10:48:52 GMT

hi Dom ,
yea been awhile since i have been on there , went VW camper , then made a WRX ford mk1 escort , not back to a mini , so might be back oneday
Matt

Re: Cancellation fee's , RIP Nan

picbits — Mon, 15 Sep 2014 10:50:44 GMT

Good to see you again - hopefully Plusnet will get something sorted out for you bud.

Re: Cancellation fee's , RIP Nan

16vmini — Mon, 15 Sep 2014 11:33:39 GMT

well i have been with them since freeserve went ... thats long time , and my dad with plus net for 7 years

Re: Cancellation fee's , RIP Nan

16vmini — Mon, 15 Sep 2014 12:20:13 GMT

it has all been sorted , thank you plusnet
Matt

Re: Cancellation fee's , RIP Nan

Strat — Mon, 15 Sep 2014 13:47:53 GMT

Excellent

Re: Cancellation fee's , RIP Nan

All4One — Mon, 15 Sep 2014 14:51:59 GMT

Minis. Zcars. Mmm.
Hope this get's sorted for you dude.