topic connection interuption in Plusnet Feedback

connection interuption

choirboy — Mon, 21 Sep 2009 20:03:41 GMT

Hi since i moved house April i have constant internat cennection interuption.
Previously no problem can someone offer any explanation.
getting seriously frustrated and angry.

Re: connection interuption

Oldjim — Mon, 21 Sep 2009 20:32:07 GMT

If I understand correctly at your previous house you had a solid internet connection but at the new house it is decidedly dodgy.
This points to a problem either with the BT connection to the house or an internal wiring problem.
As a first step can you post the stats from your router - noise margin, attenuation and speeds.
This will tell you how to get them http://www.kitz.co.uk/adsl/frogstats.php
Next have you tried connecting to the test socket - that is the socket behind the removable part of the BT faceplate which is the one where the cable first enters the property

Re: connection interuption

choirboy — Tue, 22 Sep 2009 18:43:04 GMT

Thanks for your reply. I will try what u advise and hope for the best.