topic Re: The link to the Plusnet Fibre Forums is totally unhelpful in Plusnet Feedback

The link to the Plusnet Fibre Forums is totally unhelpful

Oldjim — Sat, 13 Sep 2014 14:39:33 GMT

http://www.plus.net/support/broadband/fibre/ ; as it is to the FTTP Board

Re: The link to the Plusnet Fibre Forums is totally unhelpful

MauriceC — Sat, 13 Sep 2014 15:16:42 GMT

A true anomaly @Oldjim. The rest of the information on that page is for the FTTC product - now handled in the normal Broadband Products Forums.
FTTP *was* a trial product until 18th August 2014 but now in an 'undefined' state of availability?
If FTTP is not yet ready to announce as a product.................................................?
M

Re: The link to the Plusnet Fibre Forums is totally unhelpful

Pettitto — Sat, 13 Sep 2014 17:12:47 GMT

The link needs changing then to here http://community.plus.net/forum/index.php/board,3.0.html - do you agree?
Perhaps some of the wording changing slightly too.

Re: The link to the Plusnet Fibre Forums is totally unhelpful

AndyH — Sat, 13 Sep 2014 17:26:54 GMT

Why not have split forums - one for fibre and one for ADSL? It would certainly help figuring out when someone doesn't say if their problems are with ADSL or fibre!

Re: The link to the Plusnet Fibre Forums is totally unhelpful

mapletree — Sun, 14 Sep 2014 08:32:30 GMT

+1 for split forums

Re: The link to the Plusnet Fibre Forums is totally unhelpful

198kHz — Sun, 14 Sep 2014 08:36:25 GMT

Re: The link to the Plusnet Fibre Forums is totally unhelpful

Pettitto — Sun, 14 Sep 2014 12:51:38 GMT

+3 for me too, would make things much easier support-wise.
I'll let one of CRT pick this up on Monday to feed back.

Re: The link to the Plusnet Fibre Forums is totally unhelpful

KevinG — Sun, 14 Sep 2014 19:43:46 GMT

It's been suggested before and rejected. I would fully support a split.
Found this thread but it didn't get very far: http://community.plus.net/forum/index.php?topic=107051.0

Re: The link to the Plusnet Fibre Forums is totally unhelpful

Oldjim — Sun, 14 Sep 2014 21:02:40 GMT

Given that there has been a change of staff on the Forums I would hope that it would get a bit further this time
Assuming it did happen we wouldn't be shifting threads unless specifically requested although with a bit of arm twisting the live threads could be moved if identified as FTTC

Re: The link to the Plusnet Fibre Forums is totally unhelpful

TORPC — Sun, 14 Sep 2014 21:12:27 GMT

Quote from: Chris
+3 for me too, would make things much easier support-wise.
I'll let one of CRT pick this up on Monday to feed back.

+4 for me
Lets hope the decision will not take too long to be made

Re: The link to the Plusnet Fibre Forums is totally unhelpful

Oldjim — Sun, 14 Sep 2014 21:16:10 GMT

There are two ways this can be done
One by the standard Plusnet QA system - don't hold your breath
Two I can do it once the decision is made - and that will be almost immediately

Re: The link to the Plusnet Fibre Forums is totally unhelpful

TORPC — Mon, 15 Sep 2014 01:27:01 GMT

Quote from: KevinG
It's been suggested before and rejected. I would fully support a split.
Found this thread but it didn't get very far: http://community.plus.net/forum/index.php?topic=107051.0

That was over 2 years ago & I ain't going to hold my breath for that long

Re: The link to the Plusnet Fibre Forums is totally unhelpful

MattyC — Mon, 15 Sep 2014 10:41:44 GMT

Hi guys,
I will pass this on and let you know the outcome. I understand it's Broadband and Routers we'd be interested in splitting?
In my opinion, I think it would be beneficial. I'll ask a couple of other members in CRT who have a bit more of a presence in those sub-forums.

Re: The link to the Plusnet Fibre Forums is totally unhelpful

KevinG — Mon, 15 Sep 2014 12:29:56 GMT

Quote from: MattyC
I understand it's Broadband and Routers we'd be interested in splitting?

That's right, but I'm not sure what we'd call the new one - "Broadband and Routers/Modems FTTC/FTTP" is a bit of a mouthful!

Re: The link to the Plusnet Fibre Forums is totally unhelpful

Oldjim — Mon, 15 Sep 2014 12:33:13 GMT

Probably something like
Broadband and Routers - ADSL
Broadband and Routers - Fibre
Of course if Plusnet would allow sub boards it would be even easier
Broadband and Routers
ADSL
Fibre
Where you wouldn't be able to post in the parent board

Re: The link to the Plusnet Fibre Forums is totally unhelpful

AndyH — Mon, 15 Sep 2014 12:39:34 GMT

BT have it:
Parent Board - Broadband
ADSL/Copper Broadband Speed/Connection Issues
BT Infinity Speed/Connection Issues
Other Broadband Queries (This board is for everything else related to broadband in your home: Wireless connections, tech setup, PCs and other hardware)

Re: The link to the Plusnet Fibre Forums is totally unhelpful

mapletree — Mon, 15 Sep 2014 12:42:23 GMT

I like the idea of having three forums including "other broadband queries"

Re: The link to the Plusnet Fibre Forums is totally unhelpful

MauriceC — Mon, 15 Sep 2014 19:06:33 GMT

I'll add my support for using sub forums to achieve the split. They can be a real pain to manage if over used, but a great asset when used in moderation (no pun intended )
Might be of value to add a board for FTTP to service the current trialists and answer the queries until the product is announced.
Maurice

Re: The link to the Plusnet Fibre Forums is totally unhelpful

jelv — Mon, 15 Sep 2014 22:04:22 GMT

Can you not see http://community.plus.net/forum/index.php/board,68.0.html?

Re: The link to the Plusnet Fibre Forums is totally unhelpful

AndyH — Tue, 16 Sep 2014 11:56:27 GMT

Quote from: Oldjim
Two I can do it once the decision is made - and that will be almost immediately

How is the decision made? Does it take weeks or months?!