https://community.plus.net/t5/Plusnet-Feedback/Ticket-number-90740069/m-p/1154787#M54444 Hi Reserved, <BR />I've just seen your other response over here: <A href="http://community.plus.net/forum/index.php/topic,131153.msg1148397.html#msg1148397" target="_blank">http://community.plus.net/forum/index.php/topic,131153.msg1148397.html#msg1148397</A><BR />I'll respond there to keep everything in one place. Thu, 11 Sep 2014 14:35:53 GMT DanHodby 2014-09-11T14:35:53Z https://community.plus.net/t5/Plusnet-Feedback/Ticket-number-90740069/m-p/1154786#M54443 The above ticket was taken off hold at 10:21am, Tuesday 9 Sep 2014 and passed back to the Support Team for action. Over 2 days later it is still "Awaiting support team answer " <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@3681646702FDFD32BCA97E2E5F1BDDD5/images/emoticons/huh.gif" alt="Huh" title="Huh" /> Thu, 11 Sep 2014 14:32:56 GMT https://community.plus.net/t5/Plusnet-Feedback/Ticket-number-90740069/m-p/1154786#M54443 reserved 2014-09-11T14:32:56Z https://community.plus.net/t5/Plusnet-Feedback/Ticket-number-90740069/m-p/1154787#M54444 Hi Reserved, <BR />I've just seen your other response over here: <A href="http://community.plus.net/forum/index.php/topic,131153.msg1148397.html#msg1148397" target="_blank">http://community.plus.net/forum/index.php/topic,131153.msg1148397.html#msg1148397</A><BR />I'll respond there to keep everything in one place. Thu, 11 Sep 2014 14:35:53 GMT https://community.plus.net/t5/Plusnet-Feedback/Ticket-number-90740069/m-p/1154787#M54444 DanHodby 2014-09-11T14:35:53Z https://community.plus.net/t5/Plusnet-Feedback/Ticket-number-90740069/m-p/1154788#M54445 dick:green Topic locked in favour of linked thread. Thu, 11 Sep 2014 14:40:15 GMT https://community.plus.net/t5/Plusnet-Feedback/Ticket-number-90740069/m-p/1154788#M54445 Strat 2014-09-11T14:40:15Z