topic Re: Plusnet Assist in Plusnet Feedback

Plusnet Assist

megmew — Fri, 10 Oct 2014 19:12:40 GMT

Got a new laptop running Windows 8.1.
Tried to download PlusnetAssist as I found it helpful on my old ageing Vista laptop.
Apparently it doesn't work - yet? - on Windows 8.1.
What a shame as I note it's part of my subscription, anyway.
Otherwise highly satisfied with PlusNet help on installing PlusNet Protect on the new all singing, all dancing laptop!
Another add on I find really useful.

Re: Plusnet Assist

Anotherone — Fri, 10 Oct 2014 19:29:52 GMT

Good grief, you must be one of the few people I've ever seen that thought Plusnet Assist was helpful
I hope you can survive without it, you can always ask for help here

Re: Plusnet Assist

dvorak — Fri, 10 Oct 2014 19:42:11 GMT

Quote from: megmew
Apparently it doesn't work - yet? - on Windows 8.1.

now or never, i don't believe it's actively been worked on.

Re: Plusnet Assist

jelv — Fri, 10 Oct 2014 20:29:37 GMT

Most experienced users think that not being able to run it is a good thing as it stops people being tempted to use it!

Re: Plusnet Assist

TORPC — Sat, 11 Oct 2014 09:32:16 GMT

If it isn't being worked on, then it should be removed, as it causes more hassle than it is worth,
& also ties up support, when members ask why it doesn't work / is there a workaround to get it working, etc
However when I asked if it was going to be removed I was told NO it isn't, going to be removed

Re: Plusnet Assist

MauriceC — Sat, 11 Oct 2014 10:55:02 GMT

I think that Plusnet marketing need to take the opportunity to review the effectiveness of the Plusnet Assist product in the package details for ALL of their current Broadband offerings.
It has not even worked within its limited claims for a number of years and zero effort has been put into fixing it, so retire it before it gets even more embarassing..
I'm sure the ASA would expect even a 'Free gift' to work.

Re: Plusnet Assist

Anotherone — Sat, 11 Oct 2014 13:18:39 GMT

Last remark, good point Maurice.

Re: Plusnet Assist

jelv — Sat, 11 Oct 2014 15:02:08 GMT

That's a very good point. It is shown as one of the key features of the packages (see attached). Interestingly, it is NOT shown when you look at the broadband only options.

Re: Plusnet Assist

Anotherone — Sat, 11 Oct 2014 15:07:10 GMT

Well clearly that needs to be removed asap, must watch the TV ads in more detail too

Re: Plusnet Assist

jelv — Sat, 11 Oct 2014 15:44:13 GMT

If any relatively new users want out of their contract I think that as Plusnet assist is shown as one of the key features they could claim it's Plusnet has broken the contract and hence avoid the termination charges.

Re: Plusnet Assist

MattyC — Mon, 13 Oct 2014 08:41:34 GMT

Hi megmew,
I think you have shocked the board at your satisfaction with Plusnet Assist!
As for everybody else, this is something that I mentioned here: http://community.plus.net/forum/index.php/topic,132011.0.html
I do understand that it's pretty silly how it only supports browser versions from about 3 years ago, and it's something I'm working to bring to the attention of our higher-ups.
Matty

Re: Plusnet Assist

MauriceC — Mon, 13 Oct 2014 13:08:37 GMT

Quote from: MattyC
....., and it's something I'm working to bring to the attention of our higher-ups.
Matty

I find it astounding that getting attention for a brand affecting, potential legal liability is so difficult.
M

Re: Plusnet Assist

TORPC — Mon, 13 Oct 2014 14:09:17 GMT

I bet if the courts ordered it 10 minutes ago for it's removal, it would of been removed in time for Christmas on year xxxx.pending, as PN would say they need to work out a strategy as their are many factors to be considered & staff to be consulted in the 1^st instance(s), as why it cant be pulled immediately.

Re: Plusnet Assist

Pettitto — Mon, 13 Oct 2014 17:52:43 GMT

TORPC, that really not true.
As MattyC has mentioned, he's getting this looked at. If any changes need to be made, they will.

Re: Plusnet Assist

Anotherone — Mon, 13 Oct 2014 18:20:18 GMT

Frankly, I'd dump it and put the resources into something more useful

Re: Plusnet Assist

TORPC — Mon, 13 Oct 2014 18:37:06 GMT

Chris
As you may remember,
When I enquired about it a few months ago, I was told NO it WILL NOT be pulled,
Therefore
I was putting it into perspective of the usual spiel, we have kept hearing, so many times, with what appears to be false promises, like hearing from the Boss man since DEC 2013

Re: Plusnet Assist

Pettitto — Mon, 13 Oct 2014 18:40:43 GMT

Unfortunately, no, I don't remember that.
I can't remember offering for you to hear from 'the boss man'?
The Customer Relations Team are here for you to interact with if you need anything.

Re: Plusnet Assist

TORPC — Mon, 13 Oct 2014 19:06:00 GMT

You didn't just promise me that we would hear from the Boss man, it was promised to us all via the forum, that we would have feedback, so yes That is still hearing from the Boss man, albeit via DCT
You are forgetting this thread & similar threads that were made / raised
Nearly 12 months on & still no promise kept
Tell me,
How long does it take to speak to your CEO to feed him, updates / CEO feedbacks updates via DCT / DCT feedbacks to forum as promised ?
& please no more of the unnecessary spiel about

Quote from: Chris
I'm not in a position to provide dates/times of when any such conversations will be held or with the relevant people.
We'll take the feedback on board though and I'll continue to push on this so that we come back to you with something.

as we have heard these so - called promises before (time & time again)
One could make an appointment in the CEO's diary, make us aware that one has an appointment, on such a date, then update the forum thereafter
adie:quote

Re: Plusnet Assist

Pettitto — Mon, 13 Oct 2014 19:32:15 GMT

TORPC, I'm going to leave this conversation here I think.

Quote
please no more of the unnecessary spiel about

As you say in your signature, honest is the best policy which is why I've said what you have quoted me saying. If I'm honest, I really do not appreciate your attitude. there are ways of getting your point across and I'm afraid, in this instance, I'm not going to reply any further.
I will let the Customer Relations Team comment further where necessary.

Re: Plusnet Assist

TORPC — Mon, 13 Oct 2014 20:05:37 GMT

Thank for proving that you would not be prepared to discuss this further as before, it really means a lot tbh
I now feel hurt , by your insinuation, & do not like the fact, that you think I am, having an attitude, & you wish to no longer discuss the truth
If asking with a sincerity of Please & also providing a wink, is giving attitude, I would not like to see, what you would class a no please & no wink, as.
If the truth hurts, & forces you not to want to answer, then that says it all, & clearly shows negativity in PN Towers
Please bear in mind & be advised, that my post(s) are not giving attitude in any way shape or form, they are just emphasising, on the state of play that was never delivered
If we were talking face to face it would be more like friendly banter in the pub (for example)
As predicted since we have been here before, with you, clearly not wanting to answer the truth, I think all has been said, & we should leave it there, before you incriminate yourself further,& try to slander my character, albeit I can assure you, I have no attitude towards you, however you so clearly think I do.