topic Re: Broadband connection in Plusnet Feedback

Broadband connection

Dommie — Thu, 09 Oct 2014 17:28:01 GMT

My friend has now waited four days to be connected and nobody has turned up what poor service

Re: Broadband connection

MattyC — Thu, 09 Oct 2014 17:33:40 GMT

Hi Dommie,
I'm not sure how you want me (or anyone else) to vote on this. I don't think a question has actually been asked.
However I'd really like to see your friends account to see if there's anything I can do.
Are you ok to PM me his username? Thanks and sorry for the inconvenience.
Matty

Re: Broadband connection

Strat — Thu, 09 Oct 2014 17:57:39 GMT

Mod Note
Superfluous poll removed to focus attention on your friend's issue.

Re: Broadband connection

Dommie — Thu, 09 Oct 2014 18:26:01 GMT

To Mattey Cassel .
Thank you for your prompt reply.
I recommended him from virgin because of the excellent service I have had.
His user name is <-Snip->
He was told he would be connected Monday 6/10/14 Then Tuesday 7/10/14 it is now Thursday 9/10/14 and still not connected.
What service is that. it would be nice if some one phoned him about the delay that he is paying for
Dick:green Username removed from public forum to a private area for PN staff.

Re: Broadband connection

Dommie — Fri, 10 Oct 2014 11:57:14 GMT

Mattey Cassel.
It would be nice if you can answer my last email to you ref my friend that it is now four days since being promised to be connected since Monday 6/10/14

Re: Broadband connection

MattyC — Fri, 10 Oct 2014 12:58:35 GMT

Hi Dommie,
I'm sorry, I haven't been on the forums until just now, apart from the odd message. I will make sure that I send a ticket to your friend so they remain updated.
Matty