https://community.plus.net/t5/Plusnet-Feedback/New-customer/m-p/1150073#M53977 Hi Robert, <BR />I have just left you a voicemail and I'll be progressing your order shortly. I'm sorry that your order wasn't picked up sooner. Thu, 04 Sep 2014 13:19:12 GMT MattyC 2014-09-04T13:19:12Z https://community.plus.net/t5/Plusnet-Feedback/New-customer/m-p/1150070#M53974 Decided to move from sky due to poor customer support and trying to move to plus.net.<BR />Wish I hadn't bothered....<BR />Do they ever answer the phone or answer tickets?&nbsp; I have an unanswered ticket still from 17th August <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> and still no connection.<BR /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /><BR /> Thu, 04 Sep 2014 10:38:02 GMT https://community.plus.net/t5/Plusnet-Feedback/New-customer/m-p/1150070#M53974 robert1 2014-09-04T10:38:02Z https://community.plus.net/t5/Plusnet-Feedback/New-customer/m-p/1150071#M53975 Hopefully a member of the DCT will pick this up in a bit. Did you raise the ticket then leave it for a reply or have you replied to it since ?<BR />I know that adding info to the tickets means they go back to the end of the queue again.<BR />Fingers crossed you'll get sorted soon <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Thu, 04 Sep 2014 10:46:40 GMT https://community.plus.net/t5/Plusnet-Feedback/New-customer/m-p/1150071#M53975 picbits 2014-09-04T10:46:40Z https://community.plus.net/t5/Plusnet-Feedback/New-customer/m-p/1150072#M53976 Hi robert1, <BR />I'm sorry that you've had a bad start. I'll happily take this one under my wing. <BR />Am I ok to call you shortly? Thu, 04 Sep 2014 10:56:14 GMT https://community.plus.net/t5/Plusnet-Feedback/New-customer/m-p/1150072#M53976 MattyC 2014-09-04T10:56:14Z https://community.plus.net/t5/Plusnet-Feedback/New-customer/m-p/1150073#M53977 Hi Robert, <BR />I have just left you a voicemail and I'll be progressing your order shortly. I'm sorry that your order wasn't picked up sooner. Thu, 04 Sep 2014 13:19:12 GMT https://community.plus.net/t5/Plusnet-Feedback/New-customer/m-p/1150073#M53977 MattyC 2014-09-04T13:19:12Z https://community.plus.net/t5/Plusnet-Feedback/New-customer/m-p/1150074#M53978 Sadly, i'm also a new customer - only a few weeks now - and still getting awful service from Plusnet.&nbsp; Can honestly say they are one of the worst companies I've ever dealt with - far worse than BT.&nbsp; Last week I waited 1 hour and 20 minutes before they answered the phone.<BR />Even today, connection dropped "20 times" (direct quote from tech support at Plusnet) and I simply can't get Plusnet to take the problem seriously.<BR />I've been offered my MAC code now, as Plusnet want me to leave, so I've been calling round to see what deals are on offer.<BR />I can't even get to speak to anyone in complaints.&nbsp; First I'm told there is no complaints department, then there is, then there isn't.<BR />Terrible terrible service Plusnet.&nbsp; An utter joke.<BR /> Thu, 11 Sep 2014 18:01:27 GMT https://community.plus.net/t5/Plusnet-Feedback/New-customer/m-p/1150074#M53978 GD 2014-09-11T18:01:27Z https://community.plus.net/t5/Plusnet-Feedback/New-customer/m-p/1150075#M53979 Hi GD,<BR />I have addressed your message on the new thread that has been opened here:<BR /><A href="http://community.plus.net/forum/index.php/topic,131660.0.html" target="_blank">http://community.plus.net/forum/index.php/topic,131660.0.html</A><BR />Thanks,<BR />Matty Fri, 12 Sep 2014 10:22:06 GMT https://community.plus.net/t5/Plusnet-Feedback/New-customer/m-p/1150075#M53979 MattyC 2014-09-12T10:22:06Z