topic The most terrible support ever in Plusnet Feedback

The most terrible support ever

dgolubev — Wed, 03 Sep 2014 22:07:59 GMT

- 10 days without broadband, because BT openreach router is dead and they can not change it.
- 50 Minutes i was hanged on phone and waiting answer from support, and at the end they just terminate my call.
- 72 hours to wait answer from support by email.
It is first company in UK, that provide so terrible support
adie:red changed all caps title as per link:rules.

The most terrible support ever

dgolubev — Wed, 03 Sep 2014 22:17:14 GMT

Hi All
Original: http://community.plus.net/forum/index.php/topic,112969.0.html
It is mean I should not go to my job for whole DAY, lose my income for day, just because, your engineer can't come in arranged slot?
How I can terminate contract with your company without penalties, because I not able wait your engineer for all day, but in same time you not provide service for which I pay (I without broadband for 10 days already).
Thank you for your answer

The most terrible support ever

Gel — Thu, 04 Sep 2014 07:52:31 GMT

Plus Net have no Engineers, so have no direct control. It's BT's OpenReach arm.

The most terrible support ever

Oldjim — Thu, 04 Sep 2014 08:05:34 GMT

two topics merged

Re: The most terrible support ever

MattyC — Thu, 04 Sep 2014 08:30:14 GMT

Hi dgolubev,
Firstly, I'm really sorry to hear that the engineer didn't show yesterday. It's a bit of a kick in the teeth for us as well as you.
I have tried calling you to discuss this, but haven't been able to get through this morning. Is there a convenient time for me to get in touch?
Thanks
Matty

Re: The most terrible support ever

dgolubev — Thu, 04 Sep 2014 15:38:58 GMT

Quote from: Gel
Plus Net have no Engineers, so have no direct control. It's BT's OpenReach arm.

To Gel, I pay to Plus.net and expect a support from Plus net. I should not care about relations between +Net and BT.
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To MattyC, Sorry, but I don't answer while i am at work, it I am very needed usually ppl send sms/text or write e-mail. Could you please write your number and I will call you tomorrow?
Thank you