topic Re: telephone wait times in Plusnet Feedback

telephone wait times

sjptd — Mon, 01 Sep 2014 17:02:48 GMT

Just had to make a couple of calls, 10 to 15 min wait each time. Not at all bad, but not perfect (especially as your sort of music is not my sort of music).
Suggestion: it could be helpful if the site showed average response times for different times of day over the last month or so (probably separated by weekday/weekend).
That would help callers to call at less busy times: customers would have shorter waits and you might be able to deploy your staff more efficiently.
Maybe the time pattern isn't consistent enough to make this helpful?

Re: telephone wait times

amcclean — Mon, 01 Sep 2014 21:27:59 GMT

I just wish they would tone down the loud brash music. It's dire and has been mentioned many times on the forums. One benefit of it being so loud is I can put the phone on the other side of the room and hear it without needing to use the speaker function.
podman

Re: telephone wait times

Mayfly — Tue, 02 Sep 2014 11:57:47 GMT

There is this for call wait times but it often has a gremlin in the works
http://portal.plus.net/supportpages.html?a=212

Re: telephone wait times

johncov26 — Tue, 02 Sep 2014 12:04:23 GMT

I called twice yesterday and although the precautionary 20 minute message was on the phones, I got through both times in about a minute
This was about 11am and 4pm