topic Re: Getting fed up now in Plusnet Feedback

Getting fed up now

Superman911 — Thu, 02 Oct 2014 20:39:09 GMT

Have to say, getting really fed up now, nearly a month of un-usable internet during peak times, two engineers visits, and nothing, no faults with the line.
Tonights speeds on fibre
1. Best Effort Test:
Download Speed : 0.77 Mbps
2. Upstream Test:
Upload Speed : 4.07 Mbps
Usually getting 16-17Mbps - Its actually driving me insane!!
Look at this for a ping graph (peak hours only)

Re: Getting fed up now

AndyH — Thu, 02 Oct 2014 20:41:06 GMT

Are you running any programs/services that might be using a lot of bandwidth?
What's your IP Profile on the speed test?

Re: Getting fed up now

Superman911 — Thu, 02 Oct 2014 20:44:59 GMT

IP profile is set at 16.7mbps, these test are all done with PPpoE directly in to the open reach modem.

Re: Getting fed up now

AndyH — Thu, 02 Oct 2014 20:50:22 GMT

Did Plusnet detect a fault in their tests? If so, do you know what is was?

Re: Getting fed up now

Superman911 — Thu, 02 Oct 2014 20:52:43 GMT

No they didn't, the engineer thought it was a contention issue, however BTOR wouldn't authorise a lift and shift, they have also apparently done a card reset to no avail. He did say it could be the ISP's issue over BTOR

Re: Getting fed up now

adamwalker — Fri, 03 Oct 2014 10:39:03 GMT

Sorry to see that the reset might not have taken effect.
Bear with us and the faults guys will be getting back to you soon.

Re: Getting fed up now

Superman911 — Fri, 03 Oct 2014 13:45:58 GMT

What is classed as soon? AS i know usually soon means 72 hours?

Re: Getting fed up now

Superman911 — Fri, 03 Oct 2014 15:35:37 GMT

Thought so, soon is a different day

Re: Getting fed up now

Superman911 — Fri, 03 Oct 2014 16:40:18 GMT

Speed at 5.30
= 1.5Mbps

Re: Getting fed up now

adamwalker — Mon, 06 Oct 2014 08:28:38 GMT

How's things today Superman911?
Just wondering in case we need to get things moving again with our suppliers.
Can you run a test here if there's still an issue please?
http://speedtest.btwholesale.com/

Re: Getting fed up now

Superman911 — Mon, 06 Oct 2014 08:33:50 GMT

Hi Adam.
Its a peak time only issue, so the speeds now will be fine i.e 15.17mpbs down and 4.6mbps up, however last night during peak time the speeds were as low as 0.5mbps down.
Josh

Re: Getting fed up now

adamwalker — Mon, 06 Oct 2014 10:02:52 GMT

Hi there,
I'm aware it's a peak time issue, just eager to know how things are during those times for you.

Re: Getting fed up now

Superman911 — Mon, 06 Oct 2014 10:23:44 GMT

Hey,
Well in peak times its un-usable as it drops to below 1mbps every evening, over the weekend the highest i seen it was 5mpbs during the day and 0.7 in the evening

Re: Getting fed up now

Superman911 — Tue, 07 Oct 2014 10:52:09 GMT

Fed up of BTOR here, i think they are more at fault than plus.net

Re: Getting fed up now

adamwalker — Tue, 07 Oct 2014 12:43:19 GMT

Understood,
Cheers for the tests and BQM you've done for us so far.
We're pushing back on our suppliers regarding the line card replacement. You're set to be updated again about that soon.

Re: Getting fed up now

Superman911 — Tue, 07 Oct 2014 12:48:16 GMT

Thanks for getting back to me, I'm not sure if the line card replacement will improve it, however im sure a lift and shift 2 weeks ago would have. Rather fustrating

Re: Getting fed up now

Cruise85 — Wed, 08 Oct 2014 08:16:24 GMT

Thanks for getting back to us
I completely understand your frustrations, and please be assured that we will continue to chase Openreach until you are happy that the matter has been resolved
We will try and keep you updated as often as possible with any progress and I do apologise agin for the time its taking
Regards