topic Re: Plusnet agree a deal, then break it in Plusnet Feedback

Plusnet agree a deal, then break it

sdoolan — Wed, 01 Oct 2014 19:11:27 GMT

Deal agreed over the phone. I'm up and running but then Plusnet change the agreed discount. They haven't disputed that they agreed it, but won't change the billing. Trying to check if this is illegal or just unethical. I'm not sure Plusnet care which.

Re: Plusnet agree a deal, then break it

amcclean — Wed, 01 Oct 2014 21:18:30 GMT

HI sdoolan,
you don't give an indication of the issue so it's hard for the forum users to really give any advise and support. If you detail your issue, without giving any names of staff etc. then you may get some advise from the forum users.
Also raise a ticket to support detailing your original deal and the changes to the agreement. The support staff who frequent the forums from PN are excellent in their support and may be able to help. They look into any issues and do their level best to assist and support you shall however need to wait until tomorrow for them to be back on.
This page may also be useful. : http://www.plus.net/info2/legal/index.html
Regards,
Podman

Re: Plusnet agree a deal, then break it

MattyC — Thu, 02 Oct 2014 10:43:12 GMT

Hi sdoolan,
I will contact you shortly. Ideally I'd like to trace the call and listen to it so I can feed back where necessary. This might take some time, but I'll call you on your mobile once I have an update.
Matty