topic Re: What is wrong in these pictures ?? in Plusnet Feedback

What is wrong in these pictures ??

TORPC — Thu, 28 Aug 2014 13:05:41 GMT

Re: What is wrong in these pictures ??

adamwalker — Thu, 28 Aug 2014 13:27:42 GMT

Hi TORPC,
We're honestly unsure what you're pointing out to us.
Can you elaborate please? We'll be happy to investigate.
Cheers.
PS is it that some of the headings aren't capitalised? Just let us know please.

Re: What is wrong in these pictures ??

pwatson — Thu, 28 Aug 2014 13:32:24 GMT

Likewise...
Posting several images without explanation is not only a waste of space, but you've also tied up someone from PN support trying to work out what on earth you're on about when they could have actually been doing some useful!

Re: What is wrong in these pictures ??

TORPC — Thu, 28 Aug 2014 13:33:40 GMT

It is easier to show you in a screenshot of a non affected page
www.plus.net/support/

Can you or anyone else spot what is the difference & what is wrong ?
A possible .CSS issue or similar ?

Re: What is wrong in these pictures ??

w23 — Thu, 28 Aug 2014 13:38:36 GMT

Mine doesn't 'highlight' certain bits in black like yours appears to (Chrome, W7 (64) or IE11, W7 (64))

Re: What is wrong in these pictures ??

pwatson — Thu, 28 Aug 2014 13:38:48 GMT

How about reporting the problem properly?
1. Clearly state the problem
2. Explain which browser(s) you've tried
3. Confirm (if possible) if the problem exists on other machines
4. Confirm that you've flushed caches etc
FWIW The pages render fine for me in Chrome... No black backgrounds

Re: What is wrong in these pictures ??

jelv — Thu, 28 Aug 2014 13:48:12 GMT

The only possible thing I could see was the black which suggested that the OP didn't try CTRL+F5!

Re: What is wrong in these pictures ??

TORPC — Thu, 28 Aug 2014 13:58:24 GMT

Using Chrome Version 35.0.1900.0 (280000)
Not tried any other browser prior to the screenshots
As can be seen via latest screenshot,it does not happen an all pages,
I thought it would be visually obvious & self explanatory, that something is not quite right, & would not need a typed version
Yes The cache was flushed
Now checked with Firefox 31.0 & still the same
Checked with both Vista & Win 7 & still the same
@Jelv
How would that be the case on Two yes Two different browser(s) / Two different, Operating systems(s) / Two different machines one Desktop & one laptop ?

Re: What is wrong in these pictures ??

LukeS — Thu, 28 Aug 2014 14:01:07 GMT

We assumed that the bits highlighted in black was your way of showing us what was wrong.
It's not something we've come across before which leads me to believe that its something to do with how your PC is set up

Re: What is wrong in these pictures ??

w23 — Thu, 28 Aug 2014 14:13:14 GMT

No 'nasty black bits' on XP (IE8) for me either.

Re: What is wrong in these pictures ??

TORPC — Thu, 28 Aug 2014 14:13:34 GMT

Quote from: jelv
The only possible thing I could see was the black which suggested that the OP didn't try CTRL+F5!

I did use CTRL+F5 also CTRL+Shift+DEL
This is an odd one to say the least however it has only happened since approx 2 - 3 days ago, since I was last on those pages
Note:
No browsers / add - ons O/S, have had any updates etc since my last visit

Re: What is wrong in these pictures ??

Superman911 — Thu, 28 Aug 2014 14:21:33 GMT

Seems to be a flash issue on your PC, as the headings that are in black on yours are done through flash

Re: What is wrong in these pictures ??

Townman — Thu, 28 Aug 2014 15:19:23 GMT

Would have been a sight simpler if TORPC had spelt out what "it" is in this thread. I guess though that a bit of helpful explanation is too much of an expectation?

Re: What is wrong in these pictures ??

TORPC — Thu, 28 Aug 2014 15:36:57 GMT

It is as others has mentioned & can be clearly seen in the screenshots of the pages that are affected to one of the few that aren't affected, by the

Quote from: w23
<snip> 'nasty black bits' <snip>

Sorry do not know exactly what category to class this in (Rendering / .CSS / Flash / Java / Other)
Or
How best to explain the visual differences

Quote from: Superman911
Seems to be a flash issue on your PC, as the headings that are in black on yours are done through flash

I have looked into the possible Flash issue, Uninstalled the latest release for other browsers & reinstalled a fresh copy of the latest release & still the same
I have disabled flash & still the same
I have also tested with the previous version of flash & still the same
& of course I cleared the cache each time
I have disabled all add -ons still the same
I have tried only one tab open still the same
As stated above
This is happening with
2 x Different Operating Systems
2 x Different Browsers
2 x Different Machines

Re: What is wrong in these pictures ??

artmo — Thu, 28 Aug 2014 15:38:49 GMT

Quote from: Townman
Would have been a sight simpler if TORPC had spelt out what "it" is in this thread. I guess though that a bit of helpful explanation is too much of an expectation?

Re: What is wrong in these pictures ??

Chris — Thu, 28 Aug 2014 15:39:49 GMT

Are there any similarities between the systems this is running on? Same ad-blocker, same anything really?

Re: What is wrong in these pictures ??

TORPC — Thu, 28 Aug 2014 15:59:23 GMT

There is only one similarity across the O/S & Browsers & both machines, is Avast's Online Security / Extension / Add - on That I can see (so - Far)
Which was also disabled during testing

Re: What is wrong in these pictures ??

TORPC — Thu, 28 Aug 2014 16:49:22 GMT

Don't know if it is a coincidence or not
However
After rebooting the router, the issue has disappeared