topic Re: Call centre in Plusnet Feedback

Call centre

Tigger — Thu, 28 Aug 2014 08:55:12 GMT

Just tried to ring Plusnet Towers - only to be informed that there is a THIRTY MINUTE wait to speak to someone in Customer Service.
I'd got used to the message about a 15 minute wait, but 30 seems inordinately long.
When's a good time to ring?

Re: Call centre

MisterW — Thu, 28 Aug 2014 09:17:06 GMT

You'll find a graph of the incoming call volume here http://www.plus.net/supportpages.html?a=212&helpheader=rhmcallstats pick a quiet time from that.

Re: Call centre

MattyC — Thu, 28 Aug 2014 09:20:14 GMT

Hi Tigger,
Sorry to hear about the queue times this morning.
Did you manage to get through in the end? Is there anything that I could take a look at?

Re: Call centre

Tigger — Thu, 28 Aug 2014 09:57:54 GMT

Thanks for the link.
Matty, it's something complicated that's had a right mess been made of it at your end. It'd take too long to put it on here.
And no, not even tried to hang on yet. Message still saying thirty minutes, despite the graph showing something lower. I'll give it another half an hour. But judging from the look of the graph, you need more operators on in the mornings!