topic LRS in Plusnet Feedback

LRS

chandu — Tue, 30 Sep 2014 18:24:30 GMT

Hi all,
Thought I just let you know that I now have less than 3 months to go and yet I haven't received an invitation to renew my LRS in advance. So, all this hoo-ha about you can renew 3 months earlier is just hot air to me. Besides, talking to COT member on the phone last week, I was told that if I renew my LRS now it would start from the date I renew rather than from the date of expiry of the current one, hence losing the balance my currently remaining LRS.
So, this is all getting very confusing to me. On one hand on this forum we are told that one can renew LRS 3 months in advance and the renewal takes over from the date of expiry of the current one and on the other hand the COT members say totally opposite. So, who is right.
Please helpppppp to clarify this confusionnnnnnnnnnnn.
Thank you all.

Re: LRS

pwatson — Tue, 30 Sep 2014 21:24:09 GMT

Already answered here.
I think part of the problem is caused by PN separating Sales and Retentions - If you call Sales to get a better price they don't budge from 'list' price and they don't have access to the special pricing available to the COT. Perhaps the reverse is also true and the COT aren't aware of the product specifics that Sales normally deal with.
Given that the function these two teams perform is identical ie try and extract money from a customer and tie them in with a commitment, it seems daft having two separate groups?

Re: LRS

KevinG — Tue, 30 Sep 2014 22:54:09 GMT

Quote from: chandu
So, this is all getting very confusing to me. On one hand on this forum we are told that one can renew LRS 3 months in advance and the renewal takes over from the date of expiry of the current one and on the other hand the COT members say totally opposite. So, who is right.

COT is wrong.

Re: LRS

Mayfly — Wed, 01 Oct 2014 06:44:30 GMT

I have never had 3 mths notice of the renewal it's always been 2 mths so assumed tho' you can renew 3mths in advance they don't give you a prod until 2.

Re: LRS

MattyC — Wed, 01 Oct 2014 09:14:02 GMT

Hi chandhu,
Just out of interest, are you able to renew if you go to the site?
https://portal.plus.net/apps/linerental/saver/portal
I have just checked and it gives you the option to renew it.
Just to clarify, you can renew it three months in advance.
Matty

Re: LRS

Townman — Thu, 02 Oct 2014 12:58:13 GMT

To summarise...
I am surprised COT got this wrong, they are usually very good - is there need for feedback?
You can renew up to 3 months before the anniversary date
You get renewal reminders 2 and 1 month before the anniversary date (and nothing else)
Any renewal starts on the anniversary date, not the payment date
If you miss the renewal date the LRS lapses along with any legacy conditions (like included weekends or evening & weekend calls) and a renewal then is on current t&cs

Re: LRS

NedLudd — Thu, 02 Oct 2014 13:37:47 GMT

Note to self - "Engage brain before posting!".

Re: LRS

MattyC — Thu, 02 Oct 2014 14:33:23 GMT

Quote from: Townman
I am surprised COT got this wrong, they are usually very good - is there need for feedback?

Hi guys,
I have spoke with the agent regarding this already.
Thanks,
Matty

Re: LRS

Oldjim — Thu, 02 Oct 2014 14:50:19 GMT

Rather than start a new thread
From my LRS Link

Quote
You're already signed up to Line Rental Saver.
This is due to expire on 22-12-2014. We'll contact you before this to let you know when you can renew the offer.

No it isn't as I have already renewed it
It should say

Quote
You're already signed up to Line Rental Saver.
This is due to expire on 22-12-2015. We'll contact you before this to let you know when you can renew the offer.

Re: LRS

pwatson — Thu, 02 Oct 2014 14:55:43 GMT

When did you renew?
Mine says:

Quote
You're already signed up to Line Rental Saver.
This is due to expire on 01-08-2015. We'll contact you before this to let you know when you can renew the offer.

which is correct, though I signed up for LRS in August this year so this wasn't a renewal...

Re: LRS

Oldjim — Thu, 02 Oct 2014 15:01:34 GMT

I renewed it on the 22nd Sept

Re: LRS

pwatson — Thu, 02 Oct 2014 15:03:28 GMT

I wonder if the website only updates on your billing date?

Re: LRS

Chris — Thu, 02 Oct 2014 15:05:00 GMT

It'll update when the current LRS expires, so until the 22nd Dec 2014 it'll keep showing that date, then after it'll show the new one.

Re: LRS

NedLudd — Thu, 02 Oct 2014 15:49:36 GMT

That's the same for me Jim!
Caused me to think I hadn't renewed (when I had in August) and question the 3 & 2 month reminders!

Re: LRS

chandu — Thu, 02 Oct 2014 18:37:57 GMT

Quote from: MattyC

Just out of interest, are you able to renew if you go to the site?
https://portal.plus.net/apps/linerental/saver/portal
Matty

Thanks Matty for the link, I have not tried it yet but I will save it for use later as I have already missed the old price deadline. I have just tried the link and the browser (FF 32.0.3) cannot find site.
@pwatson , Thank you for your feedback and help, I had posted this as you suggested to start a new thread to make The COT team aware of their error.

Quote from: KevinG

COT is wrong.

I agree.

Quote from: MattyC

I have spoke with the agent regarding this already.
Matty

Are you sure you got the right person? As I did not mention any names.
Finally, thanks to all the contributors for your help.

Re: LRS

chandu — Thu, 02 Oct 2014 18:57:23 GMT

Helppppp, this link suggested by MattyC: "https://portal.plus.net/a...s/linerental/saver/portal" does not work on my FF 32.0.3 browser. It keeps giving me "Page not found" error. I have logged in to Members Center and yet it keeps giving the same error. Is ther any setting I need to change on my browser? Any Help will be appreciated. Thanks in advance.

Re: LRS

Jaggies — Thu, 02 Oct 2014 19:01:00 GMT

Try this.
Your link was missing a few characters in the middle, due to being shortened for the forum.

Re: LRS

RealAleMadrid — Thu, 02 Oct 2014 19:17:32 GMT

That seems to be a bad link. Try this one it will ask you to log in if needed. http://www.plus.net/home-broadband/line-rental-saver/

Re: LRS

KevinG — Thu, 02 Oct 2014 22:52:30 GMT

You have copied and pasted a shortened link with dots in the middle that will not work for anyone. If you click on the link in the original post it should work.
Edit: sorry, I hadn't seen the posts on the next page, I see this point has already been made.

Re: LRS

adamwalker — Fri, 03 Oct 2014 11:37:35 GMT

@chandu,
Still having problems with this? Have you tried another browser to see if that behaves differently?