topic Re:Thanks Plusnet, it pays to complain. in Plusnet Feedback

Thanks Plusnet, it pays to complain.

onlyme — Sun, 13 Sep 2009 11:10:38 GMT

Thanks PN, especially Jameseh for sorting out my account problem recently posted in Rants and Raves. I always had confidence in you even though I did have some adverse thoughts early on. I have been given a full refund on my ACR and the correct billing has now been applied to my account. The original post is here:-
http://community.plus.net/forum/index.php/topic,78874.0.html

Re: Thanks Plusnet, it pays to complain.

pierre_pierre — Sun, 13 Sep 2009 11:27:11 GMT

To add to that my Home phone account appears to be now correct, first time since feb, via one reps muck up.
all feature now billed correctly, credit reinstalled, not sure yet about calls

Re:Thanks Plusnet, it pays to complain.

orbrey — Tue, 10 Nov 2009 16:53:10 GMT

Good to hear, Pierre, thanks for letting us know :). Drop me a PM if there's any issues and I'll go and do some more haranguing.

Re: Thanks Plusnet, it pays to complain.

pierre_pierre — Tue, 10 Nov 2009 20:25:48 GMT

you must be a slow reader Mat I posted that in September (13/09) and still waiting - patiently for the two accounts to sysnch

Re:Thanks Plusnet, it pays to complain.

Chris — Tue, 10 Nov 2009 21:15:25 GMT

Not sure why Matt has replied to this today, I'll see if I can find out from him when I'm in the office tomorrow.