topic Re: Broadband Fault Checker - Still waiting for responce after 72 hours in Plusnet Feedback

Broadband Fault Checker - Still waiting for responce after 72 hours

Extreme0 — Sun, 17 Aug 2014 19:12:38 GMT

Just checking as I don't remember it being this long the last few times I have used fault checker to get the first response from someone after submitting a issue. I've noticed that some people here are mentioning staff shortage though so I can understand the hold up in the queue to get a response. Curiosity ya know?
Kinda had no idea where to put this type of topic in the list of the forums & sub-forums so I just made it in the most logical place.

Re: Broadband Fault Checker - Still waiting for responce after 72 hours

ReedRichards — Mon, 18 Aug 2014 06:48:10 GMT

If you add information to the fault ticket it resets the clock and you go to the back of the queue.

Re: Broadband Fault Checker - Still waiting for responce after 72 hours

LinnPlusnet — Mon, 18 Aug 2014 09:08:16 GMT

Hi Extreme0,
Really sorry to hear you've not had a response on your fault yet. I've forwarded this on to our Faults team so please wait to hear back from them within the next 24 hour. They'll update your ticket here: 90055595

Re: Broadband Fault Checker - Still waiting for responce after 72 hours

Extreme0 — Mon, 18 Aug 2014 16:54:28 GMT

I got a response and answered it accordingly. Thank you very much , much appreciated

Quote from: ReedRichards
If you add information to the fault ticket it resets the clock and you go to the back of the queue.

I know from previous experience so that's why I opened a new topic.
dick:quote