topic Service - Jonathan from the Support Team in Plusnet Feedback

Service - Jonathan from the Support Team

thelabyrinth — Wed, 06 Aug 2014 07:40:32 GMT

We would like to praise Jonathan for the excellent and efficient service he has given us over the last few months in rectifying a telephone and broadband problem that has been on-going for years. We switched to PlusNet a few years back and find it a brilliant service provider and Jonathan, in particular has taken a great deal of interest in our problem and finally got it rectified (with great difficulty when dealing with BT/Openreach.) He is always polite and makes things easy to understand, has a lot of patience and really knows his job! I hope this praise reaches the Management Team. He does PlusNet credit.
[Moderator's note by Dick(Strat): CSA name removed to hidden board as per the forum rules .]

Re: Service - Jonathan from the Support Team

Cruise85 — Wed, 06 Aug 2014 12:38:26 GMT

Let me first of all thank you for your positive feedback in respect to manner in which Jon dealt with your concerns.
I can confirm that I have now passed on your comments to both Jon and his manger, and I'm sure that this will make his day

Re: Service - Jonathan from the Support Team

thelabyrinth — Wed, 06 Aug 2014 17:35:16 GMT

Thank you Matt