https://community.plus.net/t5/Plusnet-Feedback/Ticket-re-house-move/m-p/1133913#M52228 Hi guys,<BR />I opened a ticket last Wednesday lunchtime as a complaint regarding a house move, but the status is still 'Awaiting support team answer' and there hasn't been a reply yet. The ticket is #89306011.<BR />Just wondered if I should call or email instead?<BR />Many thanks. Tue, 05 Aug 2014 15:24:25 GMT jimmybb 2014-08-05T15:24:25Z https://community.plus.net/t5/Plusnet-Feedback/Ticket-re-house-move/m-p/1133913#M52228 Hi guys,<BR />I opened a ticket last Wednesday lunchtime as a complaint regarding a house move, but the status is still 'Awaiting support team answer' and there hasn't been a reply yet. The ticket is #89306011.<BR />Just wondered if I should call or email instead?<BR />Many thanks. Tue, 05 Aug 2014 15:24:25 GMT https://community.plus.net/t5/Plusnet-Feedback/Ticket-re-house-move/m-p/1133913#M52228 jimmybb 2014-08-05T15:24:25Z https://community.plus.net/t5/Plusnet-Feedback/Ticket-re-house-move/m-p/1133914#M52229 Hi fruitnofibre,<BR />Sorry that this has taken a while to pick up, the complaints procedure means that they will be picked up with 5 working days of receipt and upon checking your account it appears that one of our complaints agents is actually reading through this for you now so you should have a response online to this either this evening or tomorrow.<BR />If there is anything that I can help with in the meantime then please let me know. Tue, 05 Aug 2014 16:26:06 GMT https://community.plus.net/t5/Plusnet-Feedback/Ticket-re-house-move/m-p/1133914#M52229 Acassim 2014-08-05T16:26:06Z https://community.plus.net/t5/Plusnet-Feedback/Ticket-re-house-move/m-p/1133915#M52230 Hi Adam,<BR />Thanks very much. I can see there is a reply now and it's being looked into.<BR />Cheers. Tue, 05 Aug 2014 17:16:40 GMT https://community.plus.net/t5/Plusnet-Feedback/Ticket-re-house-move/m-p/1133915#M52230 jimmybb 2014-08-05T17:16:40Z