topic Re: Ticket 89384931 in Plusnet Feedback

Ticket 89384931

rgt247 — Tue, 05 Aug 2014 15:03:58 GMT

Hi
Please can someone from the team on here have a look at above ticket, the payment failed once because of change of bank details,but the direct debit is now in place So will go though.
Cheers Rich

Re: Ticket 89384931

Acassim — Tue, 05 Aug 2014 15:18:13 GMT

Hi rgt247,
Thanks for getting in touch with us, it looks like we're still awaiting an update from the bank to inform that the new direct debit is active as this is still showing as pending in our billing system. Once this is updates and shows live we should be able to resubmit the request for the payment again.

Re: Ticket 89384931

rgt247 — Tue, 05 Aug 2014 15:24:16 GMT

Hi Adam
Thanks for looking into this. I have just phoned the bank and the Direct Debit is live. Please can the restrictions on my account be lifted.
Thanks Rich

Re: Ticket 89384931

Acassim — Tue, 05 Aug 2014 16:29:12 GMT

Hi rgt247,
Unfortunately we can't do this until we receive confirmation that the direct debit is active from the bank and we can then process the payment.

Re: Ticket 89384931

rgt247 — Tue, 05 Aug 2014 16:39:44 GMT

HI Adam
Thanks for checking, I will wait for the paperwork to catchup.
Cherers
Rich