topic Plusnet phone & fibre service just does not work in Plusnet Feedback

Plusnet phone & fibre service just does not work

Criticmonkey — Tue, 05 Aug 2014 12:46:44 GMT

I have been a Plusnet customer for just 3 weeks. There has been a fault on my line (intermittent phone/internet and throttled speeds because of fault) since day 1. Each complaint takes 48hrs+ for a response of "its fixed", only for me to complain again within a couple of days that it isn't. There seems to be a lot of "buck-passing" between Plusnet complaints dpt and the BT engineers that come out to rectify. 3 weeks of paying for a service that I blatantly am not receiving, in my mind, is far from acceptable.
I swapped from Sky to Plusnet because I thought they were inept. At least with Plusnet, I am paying a fraction less for their ineptitude.

Re: Plusnet phone & fibre service just does not work

Criticmonkey — Tue, 05 Aug 2014 13:37:09 GMT

As you can see, I was happy on day 1 when the installation engineer ran a speed test, and have been complaining ever since.

Re: Plusnet phone & fibre service just does not work

picbits — Tue, 05 Aug 2014 14:32:50 GMT

Have you made sure all tests have been done on a wired connection to the router ?
When I run speed tests on my machines via wireless, I get vastly differing results depending on what is going on with other wireless networks in the vicinity.

Re: Plusnet phone & fibre service just does not work

Acassim — Tue, 05 Aug 2014 14:41:58 GMT

Hi Criticmonkey,
I'm sorry to hear that you had an issue with the service after the initial installation, I can see that you've had two faults raised on the account with the latest one showing as still ongoing. It appears that we passed the fault to the supplier and they provided us with an estimated fix date of the 06/08/14 which should mean that the services are restored for you tomorrow.
If you need an update on the faul progress, you can see the latest details here on the support ticket.

Re: Plusnet phone & fibre service just does not work

Criticmonkey — Tue, 05 Aug 2014 18:05:12 GMT

@DomS
Yep, all tests hard wired.

Re: Plusnet phone & fibre service just does not work

picbits — Tue, 05 Aug 2014 18:19:26 GMT

Ahh well that rules that out - thanks for the reply