topic Reporting a Fault Using a Mobile Phone in Plusnet Feedback

Reporting a Fault Using a Mobile Phone

CraigW — Mon, 28 Jul 2014 20:02:29 GMT

Hopefully someone can point me in the right direction to help.
My Father-in-Law has had to call Plusnet twice recently to report a faults on his phone line.
His only option is to use his "for emergencies only" PAYG mobile phone which ends up costing him over £7 each time he calls!
(He has to pay to call 0800 numbers)
He is elderly, hard of hearing and really struggles to use his mobile.
If he needs to call to report a fault, does Plusnet offer a service where they would call him back?

Re: Reporting a Fault Using a Mobile Phone

KevinG — Mon, 28 Jul 2014 20:09:14 GMT

You don't have to use the 0800 number, there is a perfectly good 0345 number listed - 0345 140 0200, which is specifically noted as being more suitable for mobiles.

Re: Reporting a Fault Using a Mobile Phone

pwatson — Mon, 28 Jul 2014 20:32:50 GMT

But not PAYG mobiles where calling 0345 is the same, or close to, the cost of calling 0800
BT Retail have a nice feature on their website where you can report a fault, initiate a line test and track progress of the resolution - PN take note!

Re: Reporting a Fault Using a Mobile Phone

ReedRichards — Tue, 29 Jul 2014 07:25:32 GMT

I found myself in a similar situation last year. My answer was to buy a new 3G phone on this tariff http://www.three.co.uk/Store/Pay_As_You_Go_Price_Plans?id=1229&gclid=CLiZuL796b8CFUW6tAodHigAmw&gclsrc=ds . The phone itself cost me about £45.

Re: Reporting a Fault Using a Mobile Phone

Stoker — Tue, 29 Jul 2014 16:54:17 GMT

Quote from: pwatson
But not PAYG mobiles where calling 0345 is the same, or close to, the cost of calling 0800

It's free to call 0800 numbers on Giffgaff (either PAYG or with a monthly Goodybag)

Re: Reporting a Fault Using a Mobile Phone

Pettitto — Wed, 30 Jul 2014 08:13:28 GMT

Quote from: pwatson
But not PAYG mobiles where calling 0345 is the same, or close to, the cost of calling 0800
BT Retail have a nice feature on their website where you can report a fault, initiate a line test and track progress of the resolution - PN take note!

Something we're looking at.

Re: Reporting a Fault Using a Mobile Phone

Anotherone — Wed, 30 Jul 2014 08:40:48 GMT

The cost of calling 0800 from a mobile is VERY dependant on which network and which payg tariff where there is a choice. One or two of the major networks are a total rip-off.
The cost of calling 0345 should be the same as 01, 02 and other mobiles IIRC.